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The nature of customer relationship profitability : analysis of relationships and customer bases in retail banking
Storbacka, Kaj - 1994
Persistent link: https://www.econbiz.de/10004204584
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Tjänsteforskningens utmaningar
Storbacka, Kaj - 1992
Persistent link: https://www.econbiz.de/10004608642
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Customer relationship profitability in retail banking
Storbacka, Kaj - 1993
Persistent link: https://www.econbiz.de/10004724025
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Developing service business processes
Storbacka, Kaj - 1992
Persistent link: https://www.econbiz.de/10004727628
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Les équipements de l'enseignement supérieur : Enjeux et tendances
Marmolejo, Francisco (contributor);  … - 2007
Persistent link: https://www.econbiz.de/10009592931
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Higher Education Facilities : Issues and Trends
Marmolejo, Francisco (contributor);  … - 2007
Persistent link: https://www.econbiz.de/10009592953
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Strategisches Account-Management : mit CRM den Kundenwert steigern
Rapp, Reinhold; Storbacka, Kaj; Kaario, Kari - 2002 - 1. Aufl.
Persistent link: https://www.econbiz.de/10004716015