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Next operation as customer (NOAC) : how to improve quality, cost and cycle time in service operations
Bhote, Keki R. - 1991
Persistent link: https://www.econbiz.de/10004102618
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Delivering quality service : balancing customer perceptions and expectations
Zeithaml, Valarie A.; Parasuraman, A.; Berry, Leonard L. - 1990
Persistent link: https://www.econbiz.de/10004076032
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E-service : new directions in theory and practice
Rust, Roland T. (contributor) - 2002
Persistent link: https://www.econbiz.de/10004762935
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Winning at service : lessons from service leaders
Schmidt, Waldemar; Adler, Gordon; Weering, Els van - 2003
Persistent link: https://www.econbiz.de/10004775527
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Deliver outstanding customer service : gain and retain customers and stay ahead of the competition
Nash, Susan; Nash, Derek - 2002 - 2. ed.
Persistent link: https://www.econbiz.de/10004775664
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Banking services and the consumer : a report by the National Consumer Council
1983
Persistent link: https://www.econbiz.de/10004046959
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Interactive services marketing
Fisk, Raymond P.; Grove, Stephen J.; John, Joby - 2008 - 3. ed.
Persistent link: https://www.econbiz.de/10004896689
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Die Servicepolitik als Instrument des Handelsmarketing
Gerstung, Fritz - 1978
Persistent link: https://www.econbiz.de/10009605538
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Operations management of distributed service networks : a practical quantitative approach
Ahituv, Niv; Berman, Oded - 1988
Persistent link: https://www.econbiz.de/10009605958
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Designing and delivering superior customer value : concepts, cases, and applications
Weinstein, Art; Johnson, William C. - 1999
Persistent link: https://www.econbiz.de/10004139812