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Beyond customer satisfaction to customer loyality : the key to greater profitability
Bhote, Keki R. - 1996
Persistent link: https://www.econbiz.de/10004317572
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Improving customer satisfaction, loyalty, and profit : an integrated measurement and management system
Johnson, Michael D.; Gustafsson, Anders - 2000 - 1. ed., 1. print.
Persistent link: https://www.econbiz.de/10004604801
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Why satisfaction doesn't buy loyalty : the role of industry context effects
Nijssen, Edwin Jacob - 2001
Persistent link: https://www.econbiz.de/10004748277
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Kundenzufriedenheit im Private Banking : eine empirische Analyse
Seiler, Volker - 2011 - 1. Aufl.
Persistent link: https://www.econbiz.de/10009499497
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Direktbanken als Alternative zu herkömmlichen Kreditinstituten : Kundenzufriedenheit und Kundenbindung im Direct Banking
Bauer, Hans H.; Frey, Carsten; Ries, Bertold - 1998
Persistent link: https://www.econbiz.de/10004005245
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Service recovery : fixing broken customers
Zemke, Ron - 1995
Persistent link: https://www.econbiz.de/10004312581
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Customer retention in the automotive industry : quality, satisfaction and loyalty
Johnson, Michael D. (contributor) - 1997
Persistent link: https://www.econbiz.de/10004327451
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The Saturn difference : creating customer loyalty in your company
Lenz, Vicki - 1999
Persistent link: https://www.econbiz.de/10004263807