or exceeds a customer's expectations will directly impact their overall satisfaction. Customer satisfaction is sensitive …

of customer satisfaction in this industry. The purpose of this article is to analyze the customer satisfaction towards …

customer satisfaction. For this reason, the purpose of this paper is to suggest a model defines how the combination between … customer acquisition processes and knowledge about customer would improve the customer satisfaction. This paper adapts the … processes in improving the customer satisfaction mediating by the knowledge about customer. The proposed model makes a …

of service quality, customer satisfaction and service value on loyalty related behavioral intentions of customers in … confirmatory factor analysis. The constructs of Customer satisfaction, service value and Behavioural intentions were validated … customer satisfaction being significant. The study contributes to research by developing and validating a hierarchical model of …

's understanding of customer complaints, firm's fair treatment of customer complaints and customer satisfaction. Furthermore, the study … also found a positive correlation between service recovery and customer satisfaction. The article contributes to extant …

satisfaction with online shopping. The sample size was 4,937 completed responses from different demographic and product categories …' remorse, and confounding knowledge technology significantly affect the satisfaction of online shoppers. …

websites from four aspects. There are running efficiency, profit ability, popularity and customer satisfaction. Then they get …

Based on previous studies a theoretical framework of the determinants of an individual's satisfaction using Personal … significant causal effects on customer satisfaction. The results confirm the importance of some of the factors reported in … previous studies but also reveal unreported significant direct and indirect causal effects on customer satisfaction. Practical …

customer satisfaction. The issues tested involve: how customers perceive the BPR objectives in e-commerce platforms; time used …; satisfaction about the e-commerce platform services after BPR; BPR impact on customers, employees and e-commerce platform …