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Airline
Consumer behaviour
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Dienstleistungssektor
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Service quality
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Customer satisfaction
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Singapur
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Heracleous, Loizos
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Harvard-Business-Manager : das Wissen der Besten
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Journal of air transport management
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Service Excellence als Impulsgeber : Strategien - Management - Innovationen - Branchen ; Bernd Stauss zum 60. Geburtstag
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The journal of applied behavioral science
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ECONIS (ZBW)
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Zwei Wege, ein Ziel
Heracleous, Loizos
;
Wirtz, Jochen
- In:
Harvard-Business-Manager : das Wissen der Besten
32
(
2010
)
11
,
pp. 66-76
Persistent link: https://www.econbiz.de/10008668134
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2
Strategy and organization at Singapore Airlines : achieving sustainable advantage through dual strategy
Heracleous, Loizos
;
Wirtz, Jochen
- In:
Journal of air transport management
15
(
2009
)
6
,
pp. 274-279
Persistent link: https://www.econbiz.de/10003989083
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3
Managing HR for Service Excellence and cost effectiveness at Singapore Airlines
Wirtz, Jochen
;
Heracleous, Loizos
;
Pangarkar, Nitin
- In:
Service Excellence als Impulsgeber : Strategien - …
,
(pp. 307-327)
.
2007
Persistent link: https://www.econbiz.de/10003596014
Saved in:
4
Singapore Airlines' balancing act
Heracleous, Loizos
;
Wirtz, Jochen
- In:
Harvard business review : HBR
88
(
2010
)
7/8
,
pp. 145-149
Persistent link: https://www.econbiz.de/10008658587
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5
Singapore Airlines : achieving sustainable advantage through mastering paradox
Heracleous, Loizos
;
Wirtz, Jochen
- In:
The journal of applied behavioral science
50
(
2014
)
2
,
pp. 150-170
Persistent link: https://www.econbiz.de/10010380497
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