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~subject:"Altruismus"
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Altruismus
Consumer behaviour
35
Konsumentenverhalten
34
Customer satisfaction
24
Kundenzufriedenheit
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Dienstleistungsqualität
21
Service quality
21
Beziehungsmarketing
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Work behaviour
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Customer citizenship behavior
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Dienstleistungssektor
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Service industry
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South Korea
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Südkorea
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service quality
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Customer integration
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Customer value
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Kundenintegration
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Regression analysis
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Arbeitskräfte
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Customer service
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Emotion
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Kundenservice
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Kundenwert
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Loyalty program
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Regressionsanalyse
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SERVQUAL
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Social exclusion
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Theorie
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Theory
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Workforce
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customer satisfaction
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Altruism
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Arbeitszufriedenheit
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Betriebsklima
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Yi, Youjae
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Lee, Jaehoon
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Cha, Moon-Kyung
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Kim, Seo Young
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Shrum, L. J.
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Journal of business research : JBR
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Journal of service management
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ECONIS (ZBW)
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When people low in social class become a persuasive source of communication : social class of other donors and charitable donations
Cha, Moon-Kyung
;
Yi, Youjae
;
Lee, Jaehoon
- In:
Journal of business research : JBR
112
(
2020
),
pp. 45-55
Persistent link: https://www.econbiz.de/10012230550
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Embarrassed customers : the dark side of receiving help from others
Kim, Seo Young
;
Yi, Youjae
- In:
Journal of service management
28
(
2017
)
4
,
pp. 788-806
Persistent link: https://www.econbiz.de/10011731252
Saved in:
3
The role of cultural communication norms in social exclusion effects
Lee, Jaehoon
;
Shrum, L. J.
;
Yi, Youjae
-
2016
Persistent link: https://www.econbiz.de/10011617073
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