Leistungsverdichtung und Arbeitsintensivierung zählen gegenwärtig zu den größten arbeitspolitischen Herausforderungen. Mittlerweile ist das Bewusstsein in Politik und Öffentlichkeit dahingehend geschärft, dass wachsender Leistungsdruck und eine übermäßige Entgrenzung von Arbeit enorme...

Consideration of factors associated with increased accident likelihood has tended to concentrate on the influence of one specific factor (for example, noise) and other influences are either not considered or are controlled for. The aim here was to examine the influence of combinations of...

This paper examines the nature of employment and the conditions of work in five telephone call centres in the telecommunications industry in Australia. Call centre work typically requires high levels of sustained interpersonal interaction with customers which can lead to burnout and employee...