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Relationship management : a sales role, or a state of mind? : an investigation of functions and attitudes across a business-to-business sales force
Davies, Iain A.; Ryals, Lynette J.; Holt, Sue - In: Industrial marketing management : the international … 39 (2010) 7, pp. 1049-1062
Persistent link: https://www.econbiz.de/10008668712
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Engaged customers as job resources or demands for frontline employees?
Verleye, Katrien; Gemmel, Paul; Rangarajan, Deva - In: Journal of service theory and practice : JSTP 26 (2016) 3, pp. 363-383
Persistent link: https://www.econbiz.de/10011528307
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Understanding the relationship between frontline employee boreout and customer orientation
Stock-Homburg, Ruth - In: Journal of business research : JBR 69 (2016) 10, pp. 4259-4268
Persistent link: https://www.econbiz.de/10011554145
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Fostering employee-customer identification : the impact of relational job design
Li, Yan; Guo, Weining; Armstrong, Steven J.; Xie, Yi; … - In: International journal of hospitality management 94 (2021), pp. 1-9
Persistent link: https://www.econbiz.de/10012495023
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When and how information and communication technology orientation affects salespeople's role stress : the interplay of salesperson characteristics and environmental complexity
Kramer, Victoria; Krafft, Manfred - In: European journal of marketing 57 (2023) 3, pp. 659-682
Persistent link: https://www.econbiz.de/10014225994
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The (quiet) ego and sales : transcending self-interest and its relationship with adaptive selling
Gilbert, Jonathan Ross; Krush, Michael T.; Trainor, Kevin J. - In: Journal of business research : JBR 150 (2022), pp. 326-338
Persistent link: https://www.econbiz.de/10013365719
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A meta-analytic investigation of the organizational identification : job performance relationship in the frontlines
Lee, Na Young; Zablah, Alex R.; Noble, Stephanie M. - In: Journal of retailing 99 (2023) 3, pp. 370-384
Persistent link: https://www.econbiz.de/10014461658
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The proactive behavior of younger salespeople : antecedents and outcomes
Mallin, Michael L.; Ragland, Charles B.; Finkle, Todd A. - In: Journal of marketing channels : ... distribution … 21 (2014) 4, pp. 268-278
Persistent link: https://www.econbiz.de/10010463611
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Servant leadership, proactive work behavior, and performance overall rating : testing a multilevel model of moderated mediation
Varela, Jose A.; Bande, Belen; Río Araujo, Marisa del; … - In: Journal of business-to-business marketing 26 (2019) 2, pp. 177-195
Persistent link: https://www.econbiz.de/10012196284
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Does having a market orientation lead to higher levels of relationship commitment and business performance? : evidence from the Korean robotics industry
Taylor, Charles Raymond; Kim, Kyung Hoon; Ko, Eunju; … - In: Industrial marketing management : the international … 37 (2008) 7, pp. 825-832
Persistent link: https://www.econbiz.de/10003781855