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Customer-oriented constructive deviance as a reaction to organizational injustice toward customers
Gong, Taeshik; Sun, Pengchang; Kang, Min Jung - In: The Cornell hospitality quarterly 63 (2022) 1, pp. 119-135
Persistent link: https://www.econbiz.de/10012800216
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Service-oriented organizational citizenship behavior in restaurants : an empirical study from Pakistan
Bhutto, Sana Arz; Jamal, Yasir; Rafiq, Asim; Nisa, Noor Un - In: Journal of Asian finance, economics and business : JAFEB 8 (2021) 11, pp. 67-77
Persistent link: https://www.econbiz.de/10012670986
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The effect of emotional climates in leader-follower and employee-customer relationships in a service context
Spiess, Janice Karen Ashia - 2011
Persistent link: https://www.econbiz.de/10009489308
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The influence of internal market orientation on external outcomes : the mediating role of employees’ attitudes
Tortosa Edo, Vicent; Llorens-Monzonís, Jaume; … - In: Journal of service theory and practice : JSTP 25 (2015) 4, pp. 486-523
Persistent link: https://www.econbiz.de/10011400725
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Helping employees deal with dysfunctional customers : the underlying employee perceived justice mechanism
Gong, Taeshik; Yi, Youjae; Choi, Jin Nam - In: Journal of service research : JSR 17 (2014) 1, pp. 102-116
Persistent link: https://www.econbiz.de/10010356871
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Investigating work engagement in the service environment
Barnes, Donald C.; Collier, Joel E. - In: The journal of services marketing 27 (2013) 6, pp. 485-499
Persistent link: https://www.econbiz.de/10010198121
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Investigating work engagement in the service environment
Barnes, Donald C.; Collier, Joel E. - In: The journal of services marketing 27 (2013) 6, pp. 485-499
Persistent link: https://www.econbiz.de/10010198143
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Practical application of importance-performance analysis in determining critical job satisfaction factors of a tourist hotel
Pan, Frank C. - In: Tourism management : research, policies, practice 46 (2015), pp. 84-91
Persistent link: https://www.econbiz.de/10010485571
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The effects of service climate and internal service quality on frontline hotel employees' service-oriented behaviors
Lin, Meizhen; Ling, Qian; Liu, Yanling; Hu, Rong - In: International journal of hospitality management 97 (2021), pp. 1-10
Persistent link: https://www.econbiz.de/10012820015
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How and when does customer orientation influence frontline employee job outcomes? : a meta-analytic evaluation
Zablah, Alex R.; Franke, George R.; Brown, Tom; … - In: Journal of marketing 76 (2012) 3, pp. 21-40
Persistent link: https://www.econbiz.de/10009778042