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The dark side of leadership : abusive supervision and its effects on Employee's behavior and well-being
Santos, Célia; Coelho, Arnaldo; Filipe, Ana; Marques, … - In: Journal of strategy and management 16 (2023) 4, pp. 672-688
Persistent link: https://www.econbiz.de/10014433011
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Managing customer citizenship behavior : a relationship perspective
Balaji, M. S. - In: Journal of strategic marketing 22 (2014) 3, pp. 222-239
Persistent link: https://www.econbiz.de/10010384772
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The COVID-19 impact on employee performance and satisfaction : a moderated moderated-mediation conditional model of job crafting and employee engagement
Nagarajan, Rajbarath; Swamy, Ravikumar Alagiri; Reio, … - In: Human resource development international : HRDI 25 (2022) 5, pp. 600-630
Persistent link: https://www.econbiz.de/10013492905
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The effects of similarity of values, religious values, and empathy on bank commitment to CSR and customers' internal and behavioral responses : evidence from Guilan Province in Ira...
Zidehsaraei, Maryam; Esmaeilpour, Reza; Akbari, Mohsen - In: Journal of financial services marketing 29 (2024) 1, pp. 154-170
Persistent link: https://www.econbiz.de/10014479262
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Influence of salesperson political skill : improving relationship building and reducing customer-directed deviance
Schwepker, Charles H. <Jr.>; Good, Megan C. - In: Journal of personal selling & sales management : JPSSM 41 (2021) 3, pp. 200-217
Persistent link: https://www.econbiz.de/10012623646
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How salesperson perceptions of customers' pro-social behaviors help drive salesperson performance
Shannahan, Rachelle J.; Bush, Alan J.; Shannahan, Kirby … - In: Industrial marketing management : the international … 62 (2017), pp. 36-50
Persistent link: https://www.econbiz.de/10011707050
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Modeling the influence of management control system and ambidextrous behavior on B2B customer relationships : a job demand-resource perspective
Irfan, Muhammad; Ahmad, Bilal - In: The journal of business & industrial marketing 39 (2024) 4, pp. 781-793
Persistent link: https://www.econbiz.de/10015080022
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Examination into the effects of job satisfaction on salesperson deviance : the moderating role of customer orientation
Lo Iacono, Joseph; Weaven, Scott K.; Griffin, Deborah - In: Journal of business economics and management 17 (2016) 2, pp. 173-186
Persistent link: https://www.econbiz.de/10011516863
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Customer-oriented constructive deviance as a reaction to organizational injustice toward customers
Gong, Taeshik; Sun, Pengchang; Kang, Min Jung - In: The Cornell hospitality quarterly 63 (2022) 1, pp. 119-135
Persistent link: https://www.econbiz.de/10012800216
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Helping employees deal with dysfunctional customers : the underlying employee perceived justice mechanism
Gong, Taeshik; Yi, Youjae; Choi, Jin Nam - In: Journal of service research : JSR 17 (2014) 1, pp. 102-116
Persistent link: https://www.econbiz.de/10010356871