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Arbeitsverhalten
Konsumentenverhalten
52
Consumer behaviour
51
Germany
29
Deutschland
28
Beziehungsmarketing
27
Relationship marketing
27
Corporate reputation
18
Firmenimage
18
Social Web
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Social web
17
Customer satisfaction
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Marketing
15
Kundenzufriedenheit
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Electronic Commerce
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Measurement
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Messung
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Dienstleistungsqualität
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Brand management
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Dienstleistungssektor
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Complaint management
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Arbeitszufriedenheit
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Beschwerdemanagement
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English
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Walsh, Gianfranco
8
Schaarschmidt, Mario
3
Barnett, Willy
1
Bartikowski, Boris
1
Brach, Simon
1
Dahling, Jason J.
1
Gong, Taeshik
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Groth, Markus
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Hammes, Eva Katharina
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Hennig-Thurau, Thorsten
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Ifie, Kemefasu
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Ivens, Stefan
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Kearney, Treasa
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Korflesch, Harald F. O. von
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Corporate reputation review : an international journal
1
European journal of marketing : EJM
1
Journal of interactive marketing : a quarterly publication from the Direct Marketing Educational Foundation
1
Journal of service management
1
Marketing : ZFP ; journal of research and management
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Psychology & marketing
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The journal of services marketing
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ECONIS (ZBW)
8
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1
Extra- and intra-organizational drivers of workplace diviance
Walsh, Gianfranco
- In:
The service industries journal
34
(
2014
)
14
,
pp. 1134-1153
Persistent link: https://www.econbiz.de/10010412907
Saved in:
2
Perceived external reputation as a driver of organizational citizenship behavior : replication and extension
Schaarschmidt, Mario
;
Walsh, Gianfranco
;
Ivens, Stefan
- In:
Corporate reputation review : an international journal
18
(
2015
)
4
,
pp. 314-336
Persistent link: https://www.econbiz.de/10011474515
Saved in:
3
Employees' company reputation-related social media competence : scale development and validation
Walsh, Gianfranco
;
Schaarschmidt, Mario
;
Korflesch, …
- In:
Journal of interactive marketing : a quarterly …
36
(
2016
),
pp. 46-59
Persistent link: https://www.econbiz.de/10011615970
Saved in:
4
Surface-acting outcomes among service employees with two jobs : investigating moderation and mediation effects
Walsh, Gianfranco
;
Dahling, Jason J.
;
Schaarschmidt, Mario
- In:
Journal of service management
27
(
2016
)
4
,
pp. 534-562
Persistent link: https://www.econbiz.de/10011563670
Saved in:
5
The impact of service scripts on customer citizenship behavior and the moderating role of employee customer orientation
Nguyen, Helena
;
Groth, Markus
;
Walsh, Gianfranco
; …
- In:
Psychology & marketing
31
(
2014
)
12
,
pp. 1096-1109
Persistent link: https://www.econbiz.de/10010465120
Saved in:
6
Service employees' job demand and two types of deviance : the moderating role of organizational resources
Hammes, Eva Katharina
;
Walsh, Gianfranco
- In:
Marketing : ZFP ; journal of research and management
39
(
2017
)
1
,
pp. 15-26
Persistent link: https://www.econbiz.de/10011780836
Saved in:
7
Employee emotional labour and quitting intentions : moderating effects of gender and age
Walsh, Gianfranco
;
Bartikowski, Boris
- In:
European journal of marketing : EJM
47
(
2013
)
8
,
pp. 1213-1237
Persistent link: https://www.econbiz.de/10009786593
Saved in:
8
Emotional intelligence in front-line/back-office employee relationships
Kearney, Treasa
;
Walsh, Gianfranco
;
Barnett, Willy
; …
- In:
The journal of services marketing
31
(
2017
)
2
,
pp. 185-199
Persistent link: https://www.econbiz.de/10011654735
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