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Employees' proactive customer service performance in hospitality : impacts of customer mistreatment and team performance pressure
Jiang, Jing; Yuan, Yuan; Dong, Yanan; Dong, Huijuan - In: Tourism review 78 (2023) 6, pp. 1414-1432
Persistent link: https://www.econbiz.de/10014511717
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What's wrong with different empowerment? : the effect of differentiated empowering leadership on employee proactive service
Dong, Yanan; Zhao, Xinyuan; Yuan, Yuan; Dong, Huijuan; … - In: Journal of hospitality & tourism research : JHTR ; the … 47 (2023) 7, pp. 1187-1214
Persistent link: https://www.econbiz.de/10014366188
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A psychological contract perspective on how and when employees' promotive voice enhances promotability
Li, Chenwei; Wu, Chia-Huei; Dong, Yuntao; Weisman, Hannah; … - In: Human resource management journal : HRMJ ; the … 33 (2023) 4, pp. 1018-1034
Persistent link: https://www.econbiz.de/10014442636
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Research on job insecurity and well-being in the workplace from triple perspectives of HRM, leader and coworker
Li, Xiufeng; Lin, Congcong; Dong, Yiting - In: Asia Pacific journal of human resources : APJHR 60 (2022) 4, pp. 739-763
Persistent link: https://www.econbiz.de/10013407226
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Linking online and offline intergenerational knowledge transfer to younger employees' innovative work behaviors : evidence from Chinese hospitals
Wang, Changyu; Dong, Yihong; Ye, Zixi; Feng, Jiaojiao - In: Journal of knowledge management 27 (2023) 3, pp. 762-784
Persistent link: https://www.econbiz.de/10014289165
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Psychological contract breach and destructive voice : the mediating effect of relative deprivation and the moderating effect of leader emotional support
Lin, Xiaoshuang; Wu, Chia-Huei; Dong, Yuntao; Zhen, … - In: Journal of vocational behavior 135 (2022), pp. 1-17
Persistent link: https://www.econbiz.de/10013364289
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How does supervisor developmental feedback make employees sense the meaning of work?
Zhang, Yuqi; Tan, Chunping; Wang, Na - In: Asia Pacific journal of human resources : APJHR 62 (2024) 1, pp. 1-26
Persistent link: https://www.econbiz.de/10014483289