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Work life balance : a study of working professionals in service sector
Hyde, Anukool Manish; David, Shine; Chauhan, Amit; … - In: GITAM journal of management : a quarterly publication … 12 (2014) 1, pp. 64-78
Persistent link: https://www.econbiz.de/10011287772
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Performance driven outcomes : the case of frontline employees in the hospitality sector
Prentice, Catherine; Ma, Erdan; Wong, IpKin Anthony - In: Journal of hospitality marketing & management 28 (2019) 1, pp. 101-123
Persistent link: https://www.econbiz.de/10012176580
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Produzentenstolz von Dienstleistern als positive Arbeitsemotion
Gouthier, Matthias H.J. - In: Positives Management : zentrale Konzepte und Ideen des …, (pp. 49-71). 2011
Persistent link: https://www.econbiz.de/10008778456
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Engaged and committed? : the relationship between work engagement and commitment in professional service firms
Yalabik, Zeynep Y.; Rossenberg, Yvonne van; Kinnie, Nicholas - In: The international journal of human resource management 26 (2015) 12, pp. 1602-1621
Persistent link: https://www.econbiz.de/10011309074
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Improving service employee work affect : the transformative potential of work design
Rayburn, Steven W. - In: The journal of services marketing 28 (2014) 1, pp. 71-81
Persistent link: https://www.econbiz.de/10010344163
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Predicting proactive service performance : the role of employee engagement and positive emotional labor among frontline hospitality employees
Muhammad Zia Aslam; Mohammad Nazri Mohd Nor; Safiah Omar; … - In: Cogent business & management 7 (2020) 1, pp. 1-19
Self-determination Theory (SDT), we intend to contribute to this research by investigating whether employee engagement …
Persistent link: https://www.econbiz.de/10012627543
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Determinants of frontline employee engagement and their influence on service performance
Chen, Shou-Wei; Peng, Jui-Chen - In: International journal of human resource management 32 (2021) 5, pp. 1062-1085
Persistent link: https://www.econbiz.de/10012483932
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Managing service employees : literature review, expert opinions, and research directions
Wirtz, Jochen; Jerger, Christina - In: The service industries journal 36 (2016) 15/16, pp. 757-788
Persistent link: https://www.econbiz.de/10011672385
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Leadership style and service orientation : the catalytic role of employee engagement
Popli, Sapna; Rizvi, Irfan A. - In: Journal of service theory and practice : JSTP 27 (2017) 1, pp. 292-310
Persistent link: https://www.econbiz.de/10011603071