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Does the employee-customer satisfaction link hold for all employee groups?
Wangenheim, Florian von; Evanschitzky, Heiner; … - In: Journal of business research : JBR 60 (2007) 7, pp. 690-697
Persistent link: https://www.econbiz.de/10003484181
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The role of overload on job attitudes, turnover intentions, and salesperson performance
Jones, Eli; Chonko, Lawrence; Rangarajan, Deva; … - In: Journal of business research : JBR 60 (2007) 7, pp. 663-671
Persistent link: https://www.econbiz.de/10003484130
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Staff rostering in call centers providing employee transportation
Örmeci, E. Lerzan; Salman, F. Sibel; Yücel, Eda - In: Omega : the international journal of management science 43 (2014), pp. 41-53
Persistent link: https://www.econbiz.de/10010238217
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Team-oriented airline crew scheduling and rostering : problem description, solution approaches, and decision support
Thiel, Markus P. (contributor) - 2005
Persistent link: https://www.econbiz.de/10003224232
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Unit-level linkages between employee commitment to the organization, customer service delivery and customer satisfaction
Conway, Neil; Briner, Rob B. - In: The international journal of human resource management 26 (2015) 16, pp. 2039-2061
Persistent link: https://www.econbiz.de/10011337704
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The moderating role of nationality on the satisfaction loyalty link : evidence from the tourism industry
Pantouvakis, Angelos - In: Total quality management & business excellence : an … 24 (2013) 10, pp. 1174-1187
Persistent link: https://www.econbiz.de/10009793740
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Impact of market orientation on business performance : role of employee satisfaction and customer satisfaction
Jyoti, Jeevan; Sharma, Jyoti - In: Vision : the journal of business perspective 16 (2012) 4, pp. 297-313
Persistent link: https://www.econbiz.de/10010406168
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Work engagement as a reaction to work environment and customer outcome : a service marketing perspective
Siddiqi, Mushtaq A. - In: Journal of global scholars of marketing science : … 24 (2014) 1, pp. 21-38
Persistent link: https://www.econbiz.de/10010408235
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Customer-oriented constructive deviance as a reaction to organizational injustice toward customers
Gong, Taeshik; Sun, Pengchang; Kang, Min Jung - In: The Cornell hospitality quarterly 63 (2022) 1, pp. 119-135
Persistent link: https://www.econbiz.de/10012800216
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Leadership styles and customer loyalty : a lesson from emerging Southeast Asia's airlines industry
Rizan, Mohamad; Ari Warokka; Wibowo, Agus; Febrilia, Ika - In: Journal of Asian finance, economics and business : JAFEB 7 (2020) 9, pp. 477-488
Persistent link: https://www.econbiz.de/10012670927