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Dependency relationships between critical factors of quality and employee satisfaction
Álvarez-García, José; Río Rama, María de la Cruz del; … - In: Total quality management & business excellence : an … 27 (2016) 5/6, pp. 595-612
Persistent link: https://www.econbiz.de/10011579888
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The analysis of the effect of satisfaction on telehealth utilization with a structural equation model
You, Xiaohui; Seedorf, Erin - In: Human systems management : HSM 42 (2023) 4, pp. 435-449
Persistent link: https://www.econbiz.de/10014342111
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Developing and validating critical success factors of TQM implementation in MSMEs of Punjab in India
Manhas, Vishal Kumar; Gupta, Parmarth; Gupta, Himanshu - In: International journal of Indian culture and business … 11 (2015) 4, pp. 405-421
Persistent link: https://www.econbiz.de/10011588615
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Does job satisfaction increase sales and customer satisfaction? : evidence from retail banking in South Korea
Gil, Ricard; Kim, Myongjin; Koo, Inhyouk - In: The B.E. journal of economic analysis & policy 17 (2017) 3, pp. 1-18
Persistent link: https://www.econbiz.de/10011709961
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Being moved or being satisfied? : the effect of unexpected acts of personal kindness in hospitality service encounters
Griessmair, Michele; Han, Spring H.; Masuda, Hisashi - In: The Cornell hospitality quarterly 63 (2022) 2, pp. 267-288
Persistent link: https://www.econbiz.de/10013256798
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Hält die Service-Profit Chain was sie verspricht? : eine metaanalytische Betrachtung
Eller, Tönnjes Freerk - 2015
Persistent link: https://www.econbiz.de/10011433847
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Mediating role of customer forgiveness between perceived justice and satisfaction
Muhammad, Lakhi; Gul-E-Rana - In: Journal of retailing and consumer services 52 (2020), pp. 1-7
Persistent link: https://www.econbiz.de/10012132151
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Roles of trust on rapport and satisfaction in services
Fatima, Johra Kayeser; Razzaque, Mohammed Abdur - In: Asia Pacific journal of marketing and logistics 26 (2014) 6, pp. 566-578
Persistent link: https://www.econbiz.de/10010495841
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Customer value : encounter satisfaction : overall satisfaction : examining the relationship in tourism destinations
Zouni, Georgia; Tsogas, Markos Marios H.; Lykoudi, … - In: International journal of services, economics and management 10 (2019) 4, pp. 357-379
Persistent link: https://www.econbiz.de/10012178955
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The relationship between employee performance management and civil servants' turnover intentions : a test of the mediating roles of system satisfaction and affective commitment
Van Waeyenberg, Thomas; Decramer, Adelien; Desmidt, … - In: Public management review 19 (2017) 5/6, pp. 747-764
Persistent link: https://www.econbiz.de/10011707119