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~subject:"Arbeitszufriedenheit"
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Arbeitszufriedenheit
Consumer behaviour
11
Konsumentenverhalten
11
Emotion
9
Gastronomie
9
Hotel industry
9
Hotellerie
9
Restaurant industry
9
Beziehungsmarketing
8
Dienstleistungsqualität
8
Relationship marketing
8
Service quality
8
Tourism employees
8
Tourismusberufe
8
Customer satisfaction
7
Kundenzufriedenheit
7
Arbeitsverhalten
5
Job satisfaction
5
USA
5
United States
5
Work behaviour
5
Customer service
4
Kundenservice
4
Leistungsmotivation
4
Work motivation
4
Arbeitsleistung
3
Brand management
3
Employee retention
3
Intelligence
3
Intelligenz
3
Job performance
3
Knowledge management
3
Knowledge transfer
3
Markenführung
3
Mitarbeiterbindung
3
Social Web
3
Social web
3
Wissensmanagement
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Wissenstransfer
3
Absorption
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5
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Lee, JungHoon
5
Ok, Chihyung
5
Hwang, Jinsoo
1
Lee, Choong-Ki
1
Lee, Seung-hoon
1
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International journal of hospitality management
3
Journal of hospitality marketing & management
1
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
1
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ECONIS (ZBW)
5
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1
Hotel employee work engagement and its consequences
Lee, JungHoon
;
Ok, Chihyung
- In:
Journal of hospitality marketing & management
25
(
2016
)
1/2
,
pp. 133-166
Persistent link: https://www.econbiz.de/10011453982
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2
An emotional labor perspective on the relationship between customer orientation and job satisfaction
Lee, JungHoon
;
Ok, Chihyung
;
Hwang, Jinsoo
- In:
International journal of hospitality management
54
(
2016
),
pp. 139-150
Persistent link: https://www.econbiz.de/10011474071
Saved in:
3
Drivers of work engagement : an examination of core self-evaluations and psychological climate among hotel employees
Lee, JungHoon
;
Ok, Chihyung
- In:
International journal of hospitality management
44
(
2015
),
pp. 84-98
Persistent link: https://www.econbiz.de/10010501233
Saved in:
4
Relationship between emotional labor and customer orientation among airline service employees : mediating role of depersonalization
Lee, JungHoon
;
Ok, Chihyung
;
Lee, Seung-hoon
;
Lee, Choong-Ki
- In:
Journal of travel research : a quarterly publication of …
57
(
2018
)
3
,
pp. 324-341
Persistent link: https://www.econbiz.de/10011915406
Saved in:
5
Reducing burnout and enhancing job satisfaction : critical role of hotel employees' emotional intelligence and emotional labor
Lee, JungHoon
;
Ok, Chihyung
- In:
International journal of hospitality management
31
(
2012
)
4
,
pp. 1101-1112
Persistent link: https://www.econbiz.de/10009566991
Saved in:
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