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The effects of mentoring on role stress, job attitude, and turnover intention in the hotel industry
Kim, Seongseop; Im, Jaemoon; Hwang, Jinsoo - In: International journal of hospitality management 48 (2015), pp. 68-82
Persistent link: https://www.econbiz.de/10011341600
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An emotional labor perspective on the relationship between customer orientation and job satisfaction
Lee, JungHoon; Ok, Chihyung; Hwang, Jinsoo - In: International journal of hospitality management 54 (2016), pp. 139-150
Persistent link: https://www.econbiz.de/10011474071
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An exploratory study of how casino dealer communication styles lead to player satisfaction
Hwang, Jinsoo; Park, Seulgi - In: Journal of travel and tourism marketing 35 (2018) 9, pp. 1246-1260
Persistent link: https://www.econbiz.de/10011942088
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Relationships among senior tourists' perceptions of tour guides' professional competencies, rapport, satisfaction with the guide service, tour satisfaction, and word of mouth
Hwang, Jinsoo; Lee, JungHoon - In: Journal of travel research : a quarterly publication of … 58 (2019) 8, pp. 1331-1346
Persistent link: https://www.econbiz.de/10012150540
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The impact of hotel attributes, well-being perception, and attitudes on brand loyalty : examining the moderating role of COVID-19 pandemic
Kim, Jinkyung Jenny; Han, Heesup; Ariza-Montes, Antonio - In: Journal of retailing and consumer services 62 (2021), pp. 1-10
Persistent link: https://www.econbiz.de/10012648895