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Artificial intelligence
Consumer behaviour
33
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33
Service quality
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Dienstleistungsqualität
32
Beziehungsmarketing
31
Relationship marketing
31
Customer satisfaction
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Glücksspiel
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Kundenzufriedenheit
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Casinos
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Customer engagement
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Emotional intelligence
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Brand image
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Markenimage
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Customer integration
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Customer service
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Hotel industry
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Hotellerie
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Macau
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Prentice, Catherine
8
Lopes, Sergio Dominique
2
Nguyen Tuyet-Mai
2
Wang, Xuequn
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Weaven, Scott
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Wong, IpKin Anthony
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Chen, Ying
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He, Wei
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Journal of hospitality marketing & management
3
Journal of retailing and consumer services
3
International journal of hospitality management
1
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
1
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ECONIS (ZBW)
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1
Robotic service quality : scale development and validation
Prentice, Catherine
;
Nguyen Tuyet-Mai
- In:
Journal of retailing and consumer services
62
(
2021
),
pp. 1-7
Persistent link: https://www.econbiz.de/10012648963
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2
The impact of artificial intelligence and employee service quality on customer satisfaction and loyalty
Prentice, Catherine
;
Lopes, Sergio Dominique
;
Wang, Xuequn
- In:
Journal of hospitality marketing & management
29
(
2020
)
7
,
pp. 739-756
Persistent link: https://www.econbiz.de/10012312148
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3
Emotional intelligence or artificial intelligence : an employee perspective
Prentice, Catherine
;
Lopes, Sergio Dominique
;
Wang, Xuequn
- In:
Journal of hospitality marketing & management
29
(
2020
)
4
,
pp. 377-403
Persistent link: https://www.econbiz.de/10012256141
Saved in:
4
Linking AI quality performance and customer engagement : the moderating effect of AI preference
Prentice, Catherine
;
Weaven, Scott
;
Wong, IpKin Anthony
- In:
International journal of hospitality management
90
(
2020
),
pp. 1-10
Persistent link: https://www.econbiz.de/10012300149
Saved in:
5
Engaging and retaining customers with AI and employee service
Prentice, Catherine
;
Nguyen Tuyet-Mai
- In:
Journal of retailing and consumer services
56
(
2020
),
pp. 1-13
Persistent link: https://www.econbiz.de/10012390002
Saved in:
6
Addressing service profit chain with artificial and emotional intelligence
He, Wei
;
Prentice, Catherine
- In:
Journal of hospitality marketing & management
31
(
2022
)
6
,
pp. 730-756
Persistent link: https://www.econbiz.de/10013327889
Saved in:
7
Artificial intelligence as a boundary-crossing object for employee engagement and performance
Prentice, Catherine
;
Wong, IpKin Anthony
;
Lin, Zhiwei
- In:
Journal of retailing and consumer services
73
(
2023
),
pp. 1-8
Persistent link: https://www.econbiz.de/10014303366
Saved in:
8
A systematic literature review of AI in the sharing economy
Chen, Ying
;
Prentice, Catherine
;
Weaven, Scott
;
Hsiao, Aaron
- In:
Journal of global scholars of marketing science : …
32
(
2022
)
3
,
pp. 434-451
Persistent link: https://www.econbiz.de/10013326485
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