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Will artificial intelligence replace human customer service? : the impact of communication quality and privacy risks on adoption intention

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Human interactions in the age of digital platforms, big data, and artificial intelligence : contributions to research related to enterprise social networks, human-machine collabora...

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Combining Human Expertise with Artificial Intelligence : Experimental Evidence from Radiology

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While Artificial Intelligence (AI) algorithms have achieved performance levels comparable to human experts on various predictive tasks, human experts can still access valuable contextual information not yet incorporated into AI predictions. Humans assisted by AI predictions could outperform both...

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