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Effects of external prestige on emotional labour : mediation by organisational identification and moderation by perceived organisational support
Anwar, Farooq; Ahmed, Ishfaq; Waqas, Muhammad; Wan … - In: Middle East journal of management : MEJM 6 (2019) 2, pp. 186-203
Persistent link: https://www.econbiz.de/10012101184
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"You gotta lie to it": software applications and the management of technological change in a call centre
Russell, Bob - In: New technology, work and employment 22 (2007) 2, pp. 132-145
Persistent link: https://www.econbiz.de/10003494484
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Personality-vs-Organizational [Style] (P-O) model of employee turnover intentions : an empirical exploration
Zeffane, Rachid M. - 1993
Persistent link: https://www.econbiz.de/10000864650
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Personality-vs-organizational (P-O) model of employee turnover intentions : an empirical exploration
Zeffane, Rachid M. - 1993
Persistent link: https://www.econbiz.de/10000141932
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An examination of the role of psychological safety in the relationship between job resources, affective commitment and turnover intentions of Australian employees with chronic illn...
Kirk-Brown, Andrea; Van Dijk, Pieter A. - In: The international journal of human resource management 27 (2016) 13/14, pp. 1626-1641
Persistent link: https://www.econbiz.de/10011635571
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Shift work, emotional labour and psychological well-being of nursing staff
Vermaak, Christel; Görgens-Ekermans, Gina; … - In: Management : journal of contemporary management issues 22 (2017) 2, pp. 35-48
Persistent link: https://www.econbiz.de/10012144814
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The influence of emotional labour and emotional work on the occupational health and wellbeing of South Australian hospital nurses
Pisaniello, Sandra L.; Winefield, Helen R.; Delfabbro, … - In: Journal of vocational behavior 80 (2012) 3, pp. 579-591
Persistent link: https://www.econbiz.de/10009558183
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Women executives : managing emotions at the top
Ross-Smith, Anne; Kornberger, Martin; Anandakumar, Anjana; … - In: Gendering emotions in organizations, (pp. 35-55). 2007
Persistent link: https://www.econbiz.de/10003712177
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Emotional labour and identity work of men in caring roles
Simpson, Ruth - In: Gendering emotions in organizations, (pp. 57-74). 2007
Persistent link: https://www.econbiz.de/10003712203
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The impact of management on the engagement and well-being of high emotional labour employees
Brunetto, Yvonne; Shacklock, Kate; Teo, Stephen T. T.; … - In: The international journal of human resource management 25 (2014) 17, pp. 2345-2363
Persistent link: https://www.econbiz.de/10010409101