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Learning to control: training and work organization in Australian call centres
Smith, Andrew; Smith, Erica - In: The journal of industrial relations : the journal of … 50 (2008) 2, pp. 243-256
Persistent link: https://www.econbiz.de/10003762492
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The role of training in the development of human resource management in Australian organisations
Smith, Andrew; Smith, Erica - In: Human resource development international : enhancing … 10 (2007) 3, pp. 263-279
Persistent link: https://www.econbiz.de/10003573165
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The use of nationally recongnised training in call centres
Smith, Erica; McIntosh, Malcolm; Smith, Andy - In: International employment relations review 10 (2004) 2, pp. 67-85
Persistent link: https://www.econbiz.de/10003127983