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Automatisierung
Qualitätsmanagement
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Quality management
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Lieferkette
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Business process management
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Dienstleistung
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Dienstleistungssektor
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Dienstleistungsqualität
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Empirische Methode
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Production management
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Produktionswirtschaft
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Professional services
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Relationship marketing
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Service management
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Supply Chain Management
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Unternehmensdienstleistung
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service strategy
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1993-2010
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Sampson, Scott
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Santos, Rebecca Pires dos
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Journal of operations management
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Journal of service research
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ECONIS (ZBW)
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A strategic framework for task automation in professional services
Sampson, Scott
- In:
Journal of service research
24
(
2021
)
1
,
pp. 122-140
Persistent link: https://www.econbiz.de/10012426766
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Reengineering professional services through automation, remote outsourcing, and task delegation
Sampson, Scott
;
Santos, Rebecca Pires dos
- In:
Journal of operations management
69
(
2023
)
6
,
pp. 911-940
Persistent link: https://www.econbiz.de/10014339680
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