Similar Search Results

Narrow search

Customer satisfaction in a global economy : challenges for the automobile industry

Johnson, Michael D. - In: Automobilmarktforschung : Nutzenorientierung von …, (pp. 1-14). 1996

Persistent link: https://www.econbiz.de/10001293682

Achieving customer satisfaction, loyalty, and retention through strategic alignment

Johnson, Michael D. - In: Customer retention in the automotive industry : …, (pp. 117-139). 1997

Persistent link: https://www.econbiz.de/10001299163

Quantifying the effects of product family decisions on material selection : a process-based costing approach

Johnson, Michael; Kirchain, Randolph E. - In: International journal of production economics 120 (2009) 2, pp. 653-668

Persistent link: https://www.econbiz.de/10003888542

Customer Retention in the Automotive Industry : Quality, Satisfaction and Loyalty

Johnson, Michael D. (ed.); Herrmann, Andreas (ed.); … - 1997

1 An Introduction to Quality, Satisfaction, and Retention-Implications for the Automotive Industry -- 2 Linking Satisfaction to Design-A Key to Success for Volvo -- 3 Improved Customer Satisfaction Is Volvo Priority -- 4 Design of Lines as a Product-Policy Variant to Retain Customers in the...

Persistent link: https://www.econbiz.de/10013522276

Customer retention in the automotive industry : quality, satisfaction and loyalty

Johnson, Michael D. (ed.); Herrmann, Andreas (contributor); … - 1997

Persistent link: https://www.econbiz.de/10000640799