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The effect of implementing chatbot customer service on stock returns : an event study analysis

Fotheringham, Darima; Wiles, Michael A. - In: Journal of the Academy of Marketing Science 51 (2023) 4, pp. 802-822

Persistent link: https://www.econbiz.de/10014326648

How main street drives wall street : customer (dis)satisfaction, short sellers, and abnormal returns

Malshe, Ashwin; Colicev, Anatoli; Mittal, Vikas - In: Journal of marketing research 57 (2020) 6, pp. 1055-1075

Persistent link: https://www.econbiz.de/10012391106

Consumer satisfaction and stock price behavior : a case of diminishing returns

Keene, Samuel; Laux, Judith A. - In: Journal of business & economics research 14 (2016) 4, pp. 139-144

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Stock returns on customer satisfaction do beat the market : gauging the effectof a marketing intangible

Fornell, Claes; Morgeson, Forrest V., III.; Hult, G. … - In: Journal of marketing 80 (2016) 5, pp. 92-107

Persistent link: https://www.econbiz.de/10011591206

Customer satisfaction and long-tearm stock returns

Sorescu, Alina; Sorescu, Sorin M. - In: Journal of marketing 80 (2016) 5, pp. 110-115

Persistent link: https://www.econbiz.de/10011591210

Satisfaction (mis)pricing revisited : real? Really big?

Bharadwaj, Sundar G.; Mitra, Debanjan - In: Journal of marketing 80 (2016) 5, pp. 116-121

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An abnormally abnormal intangible : stock returns on customer satisfaction

Fornell, Claes; Morgeson, Forrest V., III.; Hult, G. … - In: Journal of marketing 80 (2016) 5, pp. 122-125

Persistent link: https://www.econbiz.de/10011591216

Consequences of paying high dividends to shareholders and/or share buybacks on a firm’s competitive advantage

Shah, Abhay - In: Journal of business strategies : JBS 40 (2023) 2, pp. 69-76

Fortune magazine published an article in February 2020 titled, "Boeing’s Long Descent", regarding Boeing’s focus on paying high dividends to its shareholders at the expense of R&D. If Boeing had not been paying high dividends to its shareholders, it could have invested on R&D which would...

Persistent link: https://www.econbiz.de/10014429108

Impact of crises on capital market volatility : a bibliometric analysis

Davidescu, Adriana Ana Maria; Hapau, Răzvan Gabriel; … - In: The New digital era : other emerging risks and opportunities, (pp. 21-53). 2022

Persistent link: https://www.econbiz.de/10013445208

Multidimensional performance of listed companies at the Philippine stock exchange

Bogacia, Florence P.; Cabanda, Emilyn - In: Applications in multicriteria decision making, data …, (pp. 275-292). 2010

Persistent link: https://www.econbiz.de/10008808352

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