//--> //--> //--> //-->
Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Retain my current filters
~subject:"Bank"
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
Customer loyalty and supplier...
Similar by subject
Narrow search
Delete all filters
| 1 applied filter
Year of publication
From:
To:
Subject
All
Bank
Wettbewerb
40,486
Competition
36,350
Relationship marketing
26,201
Beziehungsmarketing
25,527
Service quality
21,628
Dienstleistungsqualität
20,877
Theorie
17,742
Lieferantenmanagement
17,508
Supplier relationship management
17,465
Theory
17,395
Qualitätsmanagement
16,856
Customer satisfaction
15,448
Quality management
15,176
Kundenzufriedenheit
13,864
Consumer behaviour
13,707
Konsumentenverhalten
13,483
Deutschland
10,405
Germany
8,602
USA
7,182
United States
6,793
Supply chain
6,763
Lieferkette
6,748
competition
5,293
Innovation
4,544
Internationaler Wettbewerb
3,702
Electronic Commerce
3,677
International competition
3,608
E-commerce
3,606
Brand management
3,259
Markenführung
3,246
EU-Staaten
3,208
EU countries
3,103
Einzelhandel
3,044
Retail trade
2,927
Product quality
2,896
Produktqualität
2,886
Wirtschaftsprüfung
2,795
Financial audit
2,781
Krankenhaus
2,769
more ...
less ...
Online availability
All
Free
1,421
Undetermined
921
Type of publication
All
Article
2,407
Book / Working Paper
1,948
Journal
2
Type of publication (narrower categories)
All
Article in journal
2,005
Aufsatz in Zeitschrift
2,005
Graue Literatur
643
Non-commercial literature
643
Working Paper
618
Arbeitspapier
578
Aufsatz im Buch
263
Book section
263
Hochschulschrift
206
Thesis
149
Collection of articles of several authors
62
Sammelwerk
62
Aufsatzsammlung
38
Konferenzschrift
33
Bibliografie enthalten
32
Bibliography included
32
Conference paper
24
Konferenzbeitrag
24
Dissertation u.a. Prüfungsschriften
23
Collection of articles written by one author
19
Sammlung
19
Case study
16
Fallstudie
16
Conference proceedings
15
Article
12
Systematic review
8
Übersichtsarbeit
8
Amtsdruckschrift
5
Bibliografie
5
Government document
5
Handbook
5
Handbuch
5
Reprint
3
research-article
3
Guidebook
2
Ratgeber
2
Research Report
2
Advisory report
1
Amtliche Publikation
1
Bericht
1
more ...
less ...
Language
All
English
3,680
German
474
Undetermined
118
French
22
Spanish
20
Russian
13
Italian
12
Polish
11
Swedish
3
Bulgarian
2
Hungarian
2
Portuguese
2
Czech
1
Finnish
1
Lithuanian
1
Dutch
1
Romanian
1
Ukrainian
1
more ...
less ...
Author
All
Ongena, Steven
36
Bikker, Jacob A.
35
Degryse, Hans
34
Tan, Yong
29
Weill, Laurent
26
Vives, Xavier
23
Berger, Allen N.
19
Cetorelli, Nicola
19
Levine, Ross
18
Stenbacka, Rune
18
Jiang, Liangliang
17
Leuvensteijn, Michiel van
17
Schaeck, Klaus
16
Gischer, Horst
15
Lucchetta, Marcella
15
Dell'Ariccia, Giovanni
14
Fungáčová, Zuzana
14
Humphrey, David B.
14
Shaffer, Sherrill
14
Koetter, Michael
13
Molyneux, Philip
13
Claessens, Stijn
12
Hainz, Christa
12
Hakenes, Hendrik
12
Laeven, Luc
12
Leroy, Aurélien
12
Pawłowska, Małgorzata
12
Tarazi, Amine
12
Anzoategui, Diego
11
Bolt, Wilko
11
Boyd, John H.
11
Carletti, Elena
11
Kim, Moshe
11
Lucotte, Yannick
11
Schnabel, Isabel
11
Spierdijk, Laura
11
Tröge, Michael
11
Zhao, Tianshu
11
Beck, Thorsten
10
Carbó Valverde, Santiago
10
more ...
less ...
Institution
All
National Bureau of Economic Research
15
Federal Reserve Bank of Chicago
5
Banca d'Italia
4
Center for Economic Research <Tilburg>
4
Nomos Verlagsgesellschaft
4
OECD
4
Springer Fachmedien Wiesbaden
4
Ecole des hautes études commerciales <Lausanne> / Département d'économétrie et d'économie politique
3
Edward Elgar Publishing
3
Institut für Betriebswirtschaftslehre <Lüneburg> / Abteilung für Bank- und Finanzwirtschaft
3
United States / Congress / House / Committee on Banking and Currency
3
World Bank
3
Centralʹnyj bank Rossijskoj Federacii
2
Centre d'Études et de Recherches sur le Développement International (CERDI), École d'Économie
2
Federal Reserve Bank <New York, NY>
2
International Monetary Fund
2
Leibniz-Institut für Wirtschaftsforschung Halle
2
Norddeutscher Bankentag <8, 2007, Lüneburg>
2
OECD / Directorate for Financial, Fiscal and Enterprise Affairs / Committee on Competition Law and Policy
2
The Wharton Financial Institutions Center
2
Universität Rostock / Lehrstuhl für Allgemeine Betriebswirtschaftslehre, Bankbetriebslehre und Finanzwirtschaft
2
Adam Smith Institute <London>
1
Arbeitskreis Assessment-Center
1
Associazione bancaria italiana
1
Australien / Parliament / House of Representatives / Standing Committee on Economics
1
Australien / Productivity Commission
1
Banco Central do Brasil
1
Bank Administration Institute
1
Bank für Internationalen Zahlungsausgleich / Währungs- und Wirtschaftsabteilung
1
Bbw-Marketing Dr. Vossen & Partner <Neuss>
1
Bernet & Partner <Zug>
1
Books on Demand GmbH <Norderstedt>
1
Bundesverband Deutscher Banken
1
Center for Financial Studies
1
Commerzbank Aktiengesellschaft
1
Competition and Profitability in European Financial Services: Strategic, Systemic and Policy Issues <Veranstaltung> <2004, Madrid>
1
Conference Board of Canada
1
Conference on La Concentrazione nell'Industria dei Servizi Finanziari: Apetti Teorici ed Esperienze Internazionali ; (Milan) : 1998.11.12
1
De Nederlandsche Bank
1
Der Bundesministerium für Wirtschaft LP
1
more ...
less ...
Published in...
All
Journal of banking & finance
73
The international journal of bank marketing : IJBM
59
Zeitschrift für das gesamte Kreditwesen : Pflichtblatt der Frankfurter Wertpapierbörse
31
Journal of international financial markets, institutions & money
28
IMF working papers
27
Applied economics
25
Discussion paper / Centre for Economic Policy Research
24
Finance and economics discussion series
23
Journal of financial services marketing : JFSM
22
International review of economics & finance : IREF
21
Journal of financial stability
21
Journal of money, credit and banking : JMCB
21
Journal of financial intermediation
19
Pacific-Basin finance journal
19
The service industries journal
19
International review of financial analysis
18
Research in international business and finance
17
Die Bank
16
International journal of bank marketing
16
Bank of Finland research discussion papers
15
IMF working paper
15
International journal of economics and financial issues : IJEFI
15
Discussion paper / Center for Economic Research, Tilburg University
14
Discussion papers / CEPR
14
Finance research letters
14
Gabler Edition Wissenschaft
14
International journal of electronic customer relationship management : IJECRM
14
NBER working paper series
14
SpringerLink / Bücher
14
Journal of financial services research : JFSR
13
NBER Working Paper
13
Cogent business & management
12
Economic modelling
12
Economics letters
12
Working paper series / European Central Bank
12
CFS working paper series
11
ECB Working Paper
11
Emerging markets, finance & trade : a journal of the Society for the Study of Emerging Markets
11
International journal of productivity and quality management : IJPQM
11
Journal of central banking theory and practice
11
more ...
less ...
Source
All
ECONIS (ZBW)
4,224
EconStor
57
USB Cologne (EcoSocSci)
54
RePEc
11
USB Cologne (business full texts)
4
OLC EcoSci
3
Other ZBW resources
3
ArchiDok
1
more ...
less ...
Showing
1
-
10
of
4,357
Sort
relevance
articles prioritized
date (newest first)
date (oldest first)
1
CRM/e-CRM effects on banks performance and customer-bank relationship quality
Al-Refaie, Abbas
;
AL Tahat, Mohammad D.
;
Bata, Nour
- In:
International journal of enterprise information systems …
10
(
2014
)
2
,
pp. 62-80
Persistent link: https://www.econbiz.de/10010407872
Saved in:
2
Integrated banking channel service quality (IBCSQ) : role of IBCSQ for building consumers' relationship quality and brand equity
Sreejesh, S.
- In:
Journal of retailing and consumer services
76
(
2024
),
pp. 1-13
Persistent link: https://www.econbiz.de/10014460872
Saved in:
3
A framework for understanding the evolution of relationship quality and the customer relationship development process
Atorough, Peter
;
Salem, Heba
- In:
Journal of financial services marketing : JFSM
21
(
2016
)
4
,
pp. 267-283
Persistent link: https://www.econbiz.de/10011594161
Saved in:
4
Impact of total quality management on customer satisfaction in Indian banking sector
Pattanayak, Durgesh
;
Punyatoya, Plavini
- In:
International journal of productivity and quality …
16
(
2015
)
2
,
pp. 127-147
Persistent link: https://www.econbiz.de/10011525869
Saved in:
5
Precursors and outcomes of perceived value in B2B banking services : a nomological framework
Zietsman, Mariëtte Louise
;
Mostert, Pierre
;
Svensson, …
- In:
Journal of relationship marketing : innovations and …
22
(
2023
)
4
,
pp. 330-353
Persistent link: https://www.econbiz.de/10014422300
Saved in:
6
The effects of e-banking quality on customers' trust-satisfaction and commitment : a field study on users of Jordanian banks
Alawneh, Ali Ahmad
- In:
International journal of intelligent enterprise : IJIE
4
(
2017
)
1/2
,
pp. 36-45
Persistent link: https://www.econbiz.de/10011858846
Saved in:
7
The interplay between supplier management practices and customer satisfaction : an empirical investigation of the banking industry in a developing country
Bashar, Abul
;
Rahman, Md. Mahbubur
;
Sakib, Md. Nazmus
- In:
Quality management journal : QMJ
31
(
2024
)
1
,
pp. 25-42
Persistent link: https://www.econbiz.de/10014545249
Saved in:
8
A disaggregated approach to establishing the antecedents and outcome of relationship quality in the South African banking industry
Mostert, Pierre
;
Theron, Eksteen
;
Kruger, Jack
- In:
International journal of services, economics and management
12
(
2021
)
4
,
pp. 317-337
Persistent link: https://www.econbiz.de/10012800833
Saved in:
9
Die Rolle der Organisationsentwicklung im Dienstleistungsqualitätsmanagement : dargestellt am Beispiel einer Kundenbefragung im Privatkundengeschäft
Berkel, Ingrid
-
1998
Persistent link: https://www.econbiz.de/10011343975
Saved in:
10
Testing the predictive power of PLS through cross-validation in banking
Reguera-Alvarado, Nuria
;
Blanco-Oliver, Antonio
; …
- In:
Journal of business research : JBR
69
(
2016
)
10
,
pp. 4685-4693
Persistent link: https://www.econbiz.de/10011554754
Saved in:
1
2
3
4
5
6
7
8
9
10
Next
Last
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
//-->