emotionaler Dispositionen einer Person auf die Kundenzufriedenheit. Diese charakterisiert er anhand des Konfirmations … Bankdienstleisungen. Das Diskonfirmationsmodell als Erklärungsansatz von Kundenzufriedenheit bei 18- bis 25-jährigen Bankkunden …

This research was conducted to study the influence of banking advertisement on the bank's customer satisfaction; it … descriptive statistics, correlation and regression. It has been found that advertisement has the strong impact on bank customer …

overall growth of the economy. Generally customers have different opinion about the banking services offered by their banks … on the banking services offered to customers by the banks. The study also reveals that mostly customers are agree that … bank offered them all financial inclusion schemes and employees motivate them to use the banking services …