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Unlocking the transformative potential of branchless banking in Indonesia
Stapleton, Timothy J. - In: Bulletin of Indonesian economic studies 49 (2013) 3, pp. 355-380
Persistent link: https://www.econbiz.de/10010227565
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Branchless banking agents : business satisfaction, continuity, and viability
Palaon, Hilman; Wiryono, Sudarso Kaderi; Faturohman, Taufik - In: Cogent business & management 7 (2020) 1, pp. 1-19
-assisted personal interviews (CAPI) from 768 branchless banking agents in Indonesia. Small business success factors are used to …
Persistent link: https://www.econbiz.de/10012643968
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Which consumer groups are more loyal? : evidence in Indonesian banking industry
Indiani, Ni Luh Putu; Pulawan, I; Santin, Ni - In: Montenegrin journal of economics 18 (2022) 1, pp. 47-60
Persistent link: https://www.econbiz.de/10013204447
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Customer switching behavior among Indonesian Muslims : evidence from the merger of Indonesia's State-owned Islamic banks
Mochlasin, Mochlasin; Nornajihah Nadia Hasbullah; … - In: Cogent business & management 10 (2023) 3, pp. 1-19
state-owned Islamic banks in Indonesia. Data were collected by distributing an online questionnaire to a total of 210 Muslim … Indonesia, where the majority of the population is Muslim, businesses that prioritize Shariah compliance are more likely to … customer satisfaction and reduce switching behavior. The Originality of this research is the first in Indonesia to examine …
Persistent link: https://www.econbiz.de/10014505247
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Customer loyalty to Islamic banks : evidence from Indonesia
Fianto, Bayu Arie; Gan, Christopher; Widiastuti, Tika; … - In: Cogent business & management 7 (2020) 1, pp. 1-27
This study identifies determinants of customer loyalty to Islamic banking in Indonesia using a structural equation … model (SEM) and confirmatory factor analysis (CFA). Data of 362 respondents from two cities of East Java Indonesia have been …
Persistent link: https://www.econbiz.de/10012655131
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The effect of the perception of deposit bank rate, quality of service, and the using of banking technology towards rural fellow's interest to save money in Bank Rakyat Indonesia In...
Prasetyo, Ria; Wulandari, Dwi; Mukhlis, Imam - In: International journal of financial research 7 (2016) 1, pp. 130-134
Persistent link: https://www.econbiz.de/10011572500
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Focusing on complaints handling for customer satisfaction and loyalty : the case of Indonesian public banking
Salim, Agus; Setiawan, Margono; Rofiaty, R.; Rohman, Fatchur - In: European research studies 21 (2018) 3, pp. 404-416
Persistent link: https://www.econbiz.de/10012220318
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The Effects of Product Quality and Promotion on Customer Satisfaction and Loyalty in Government Bank and Private Banks in Indonesia (Case of BNI and BCA Bank in Samarinda)
Hajar, Siti; Viddy, Arkas; Basran, Basran; Asrifan, Andi - 2023
loyalty for BCA Bank and BNI Bank in Indonesia, specifically in Samarinda. Path analysis will be used for analyzing this …
Persistent link: https://www.econbiz.de/10014254064
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Service Quality, Customer Trust, and Company Image on Customer Satisfaction of Indonesian Government Banks
., Rafiqoh; Asniwati, Besse; Rahmatullah, Nur - 2023
on Customer Satisfaction at Bank Rakyat Indonesia in Samarinda. The study used quantitative approach. Data were obtained …
Persistent link: https://www.econbiz.de/10014359090
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Internet payment and banks
Sahut, Jean-Michel - In: International journal of business 13 (2008) 4, pp. 361-376
Persistent link: https://www.econbiz.de/10003770620