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Dimensions of employee satisfaction with compensation : scale development and validation
Rahman, Subiya; Singh, Tripti - In: International journal of business excellence 19 (2019) 2, pp. 223-242
Persistent link: https://www.econbiz.de/10012145743
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Cross-level relationship of implemented high performance work system and employee service outcomes : the mediating role of affective commitment
Riaz, Amir; Mahmood, Hafiz Zahid - In: Pakistan journal of commerce and social sciences 11 (2017) 1, pp. 252-274
This study examines cross-level relationship between implemented high performance work system (HPWS) and employee service related behaviors along with the mediating effects of employees' affective commitment between this relationship. Although, research studies have confirmed the positive...
Persistent link: https://www.econbiz.de/10011930286
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A study of the relationship between total quality management and business performance in the banking sector
Tagger, Sukhjinder Singh; Gupta, Munish - In: International journal of business competition and … 7 (2020) 2, pp. 118-132
Persistent link: https://www.econbiz.de/10012506221
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Exploring the relationship between customer loyalty and financial performance of banks : customer open innovation perspective
Ur Rashid, Md. Harun; Nurunnabi, Mohammad; Mahfuzur Rahman - In: Journal of open innovation : technology, market, and … 6 (2020) 4/108, pp. 1-19
In the age of technology, continuous innovation is the ultimate motto of the financial sector to attract customers. Firms in the financial sector must be innovative in terms of service quality and operational performance to obtain customer loyalty and gain financial stability. A dearth of...
Persistent link: https://www.econbiz.de/10012297683
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The impact of internal marketing on employee job satisfaction in the banking sector of Bangladesh
Yesmin, Rexona - In: Bank parikrama : a journal of banking & finance : … 42 (2017) 1/2, pp. 117-136
Persistent link: https://www.econbiz.de/10012023605
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CRM/e-CRM effects on banks performance and customer-bank relationship quality
Al-Refaie, Abbas; AL Tahat, Mohammad D.; Bata, Nour - In: International journal of enterprise information systems … 10 (2014) 2, pp. 62-80
Persistent link: https://www.econbiz.de/10010407872
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FinTech and commercial banks' performance in China : a leap forward or survival of the fittest?
Chen, Xihui; You, Xuyuan; Chang, Victor - In: Technological forecasting & social change : an … 166 (2021), pp. 1-12
Persistent link: https://www.econbiz.de/10012693355
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Exploring the moderating effects of relationship inertia and switching cost on automated service quality-customer statisfaction-retention link in a CRM ecosystem : empirical eviden...
Baksi, Arup Kumar; Parida, Bivraj Bhusan - In: Paradigm : the journal of Institute of Management Technology 16 (2012) 1, pp. 51-69
Persistent link: https://www.econbiz.de/10011758502
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Service failure magnitude and paradox : a banking perspective
Singhal, Shuchi; Krishna, Anupam; Lazarus, Davis - In: Journal of relationship marketing : innovations & … 12 (2013) 3, pp. 191-203
Persistent link: https://www.econbiz.de/10010209887
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The role of total quality management (5S) on service quality, job satisfaction and work place safety in banking industry : Tehran Tejarat Bank agencies
Mousavifard, Fatemehsadat; Rahmanian, Mohammad; Ayoubi, … - In: International journal of productivity and quality … 22 (2017) 3, pp. 413-425
Persistent link: https://www.econbiz.de/10011861182