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Customer experience in digital...
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Bank
Consumer behaviour
82,942
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Relationship marketing
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16,559
Digitalisierung
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Customer satisfaction
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Service quality
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8,974
Brand management
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7,239
Social web
7,235
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7,184
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7,128
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6,064
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5,965
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Berger, Allen N.
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141
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125
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107
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98
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97
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94
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93
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90
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90
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89
Acharya, Viral V.
88
Degryse, Hans
85
Fadzlan Sufian
85
Laeven, Luc
79
Matthews, Kent
76
Allen, Franklin
73
DeYoung, Robert
72
Calomiris, Charles W.
69
Hughes, Joseph P.
68
Vander Vennet, Rudi
68
Huizinga, Harry
67
Thakor, Anjan V.
67
Wilson, John O. S.
65
Asongu, Simplice
62
Ferri, Giovanni
62
Peydró, José-Luis
62
Fiordelisi, Franco
60
Gambacorta, Leonardo
60
Casu, Barbara
59
Girardone, Claudia
59
Strahan, Philip E.
59
Büschgen, Hans E.
57
Stulz, René M.
57
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56
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Institute of Bankers
14
William Davidson Institute <Ann Arbor, Mich.>
14
World Bank Group
14
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13
Associazione bancaria italiana
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Journal of banking & finance
782
Zeitschrift für das gesamte Kreditwesen : Pflichtblatt der Frankfurter Wertpapierbörse
598
Die Bank
568
Euromoney
419
NBER working paper series
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Der langfristige Kredit : Zeitschrift für Finanzierung, Kapitalanlage und Immobilienwesen
275
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Journal of financial stability
235
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Finance research letters
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208
Journal of international financial markets, institutions & money
199
SpringerLink / Bücher
198
International journal of economics and financial issues : IJEFI
193
Bank-Betrieb : Zeitschrift für Bankpolitik u. Bankpraxis
188
The bankers' magazine : and journal of the money market and railway digest
187
Journal of financial services research : JFSR
185
Journal of money, credit and banking : JMCB
177
Discussion paper / Centre for Economic Policy Research
174
International journal of economics and finance
174
Working paper series / European Central Bank
160
International review of financial analysis
159
Discussion papers / CEPR
142
Economic modelling
142
Finance and economics discussion series
141
Applied economics letters
139
Bank-Archiv : Zeitschrift für das gesamte Bank- und Börsenwesen : journal of banking and financial research
139
Der Bankkaufmann : BK ; Fachmagazin für Bankpraxis und Bankmanagement
139
International review of economics & finance : IREF
136
ECB Working Paper
135
Journal of financial intermediation
134
Discussion paper
131
Pacific-Basin finance journal
131
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127
Cogent economics & finance
125
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ECONIS (ZBW)
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USB Cologne (EcoSocSci)
2,469
EconStor
515
RePEc
251
USB Cologne (business full texts)
227
OLC EcoSci
44
Other ZBW resources
20
BASE
18
ArchiDok
17
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1
Customer experience quality in omni-channel banking : identifying the factors affecting customer experience in the Indian context
Chauhan, Prashant
;
Sarabhai, Samar
- In:
International journal of management concepts and …
12
(
2019
)
2
,
pp. 222-238
Persistent link: https://www.econbiz.de/10012105452
Saved in:
2
US banks need a new approach to customer experience
Jiménez, Alex
- In:
Journal of digital banking
7
(
2023
)
3
,
pp. 215-223
Persistent link: https://www.econbiz.de/10014309803
Saved in:
3
Effect of digital banking-related customer experience on banks' financial performance during Covid-19 : a perspective from Vietnam
Nhung Thi Hong Nguyen
;
Nguyen Kim Duc
;
Freiburghaus, …
- In:
Journal of Asia Business Studies
16
(
2022
)
1
,
pp. 200-222
Persistent link: https://www.econbiz.de/10012886249
Saved in:
4
Factors affecting Internet banking success : a comparative investigation between Indonesia and South Korea
Susanto, Aries
;
Lee, Hwansoo
;
Zo, Hangjung
;
Ciganek, …
- In:
Journal of global information management : an official …
21
(
2013
)
2
,
pp. 72-95
Persistent link: https://www.econbiz.de/10009767279
Saved in:
5
Determinants of e-banking adoption from customers' perspective : an empirical study
Singh, Sandeep
- In:
International journal of business and globalisation : IJBG
29
(
2021
)
4
,
pp. 470-485
Persistent link: https://www.econbiz.de/10012798172
Saved in:
6
Interrelationships and consequential effects among technological innovation, service consistency, customer satisfaction and loyalty in banking
Obeng, Asare Yaw
;
Mkhize, Peter L.
- In:
International journal of finance & banking studies : JJFBS
6
(
2017
)
3
,
pp. 51-69
Persistent link: https://www.econbiz.de/10011765019
Saved in:
7
Consumer-centric commerce : why banks and merchants need to step up their customer experience game
Kronenthal, Chris
- In:
Journal of digital banking
5
(
2020
)
1
,
pp. 13-26
Persistent link: https://www.econbiz.de/10012303886
Saved in:
8
Service quality dimensions as predictors of customer satisfaction and loyalty in the banking industry : moderating effects of gender
Teeroovengadum, Viraiyan
- In:
European business review
34
(
2022
)
1
,
pp. 1-19
Persistent link: https://www.econbiz.de/10013164641
Saved in:
9
Brand
bank
attachment to loyalty in digital banking services : mediated by psychological engagement with service platforms and moderated by platform types
Levy, Shalom
- In:
International journal of bank marketing
40
(
2022
)
4
,
pp. 679-700
Persistent link: https://www.econbiz.de/10013396393
Saved in:
10
Examining the relationship among customer experience,
bank
image, and trust : a multichannel banking perspective
Verma, Nidhi
;
Kaur Ghuman, Mandeep
- In:
Journal of global marketing
36
(
2023
)
2
,
pp. 141-164
Persistent link: https://www.econbiz.de/10014321502
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