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Performance management using a value-based customer-centered model

Abdolvand, Neda; Albadvi, Amir; Aghdasi, Mohammad - In: International journal of production research 53 (2015) 18, pp. 5472-5483

Persistent link: https://www.econbiz.de/10011391658

Customer's life-time value using the RFM model in the banking industry : a case study

Nikumanesh, Esmaeil; Albadvi, Amir - In: International journal of electronic customer … 8 (2014) 1/3, pp. 15-30

Persistent link: https://www.econbiz.de/10011471071

An integrated AHP-RFM method to banking customer segmentation

Rezaeinia, Seyed Mahdi; Keramati, Abbas; Albadvi, Amir - In: International journal of electronic customer … 6 (2012) 2, pp. 153-168

Persistent link: https://www.econbiz.de/10009630948

An Approach for Assessing Performance Based on Customer Value in Banking Industry

Abdolvand, Neda; Albadvi, Amir - 2021

Information systems (IS) have a potential to bring success for the enterprises. However, it depends on how managerial knowledge could be extracted from various IS. This paper considers customer relationship management (CRM) and performance management systems (PMS) and suggests a new approach to...

Persistent link: https://www.econbiz.de/10013321827