Service quality and customer satisfaction are parts of factors that influence customer loyalty to bank services. Both … influenced their loyalty to the bank; and (3) examine simultaneous effects of service quality and customer satisfaction on … customer loyalty. This study used a survey research design, and respondents were selected purposively from a population of Bank …

. Firms in the financial sector must be innovative in terms of service quality and operational performance to obtain customer … loyalty and gain financial stability. A dearth of studies on customer loyalty and financial performance of Islamic Banks … motivated the authors to examine the relationship between customer loyalty and financial performance. The study also explores …