Narrow search
Showing 1 - 10 of 4,799
Cover Image
The challenge of banking services development : giving its rightful place to customer satisfaction
Moraru, Andreea-Daniela; Duhnea, Cristina; Mieilă, Mihai; … - In: Journal of business economics and management 23 (2022) 3, pp. 626-649
Lately, the global banking services industry has faced numerous challenges: the digitalization, increased competition, the instability of monetary and foreign exchange markets, and the volatility of exchange rates. However, at present, banks are facing the greatest challenge of all that is,...
Persistent link: https://www.econbiz.de/10013259238
Cover Image
Customer satisfaction towards ATM services : a case study of State Bank of India in Nadia District, West Bengal
Roy, Swapan Kumar; Roy, Suhas - In: Mudra : journal of finance and accounting 2 (2015) 1, pp. 100-114
Persistent link: https://www.econbiz.de/10011506894
Cover Image
Banking service quality management using fuzzy FMEA (a case study : Central Melli Bank of Rafsanjan)
Mirghafori, Seyed Habibolah; Takalo, Salim Karimi; … - In: International journal of quality and innovation 3 (2016) 1, pp. 1-16
Persistent link: https://www.econbiz.de/10012648710
Cover Image
A meta-analysis of customer loyalty in the banking services industry
Valipour, Ali; Noraei, Mahmoud; Kavosh, Kamyar - In: ASEAN marketing journal : Association of Southeast … 10 (2018) 2, pp. 137-155
Persistent link: https://www.econbiz.de/10012106933
Cover Image
Improving bank's customer service on the basis of quality management tools
Novokreshchenova, O. A.; Novokreshchenova, N. A.; … - In: European research studies 19 (2016) 3B, pp. 19-38
Persistent link: https://www.econbiz.de/10012009413
Cover Image
From traditional banking to technology-enabled banking services in India : a study of bank customers' perceptive
Ali, Liaqat; Kaur, Simran Jit - In: Journal for global business advancement : JGBA 15 (2022) 4, pp. 447-468
Persistent link: https://www.econbiz.de/10014309015
Cover Image
An empirical study of customer satisfaction towards bank payment card service quality in Ho Chi Minh banking branches
Nhu Ty Nguyen; Tran Thanh Tuyen; Wang, Chia Nan - In: International journal of economics and finance 6 (2014) 5, pp. 170-181
Persistent link: https://www.econbiz.de/10010363486
Cover Image
Impact of total quality management on customer satisfaction in Indian banking sector
Pattanayak, Durgesh; Punyatoya, Plavini - In: International journal of productivity and quality … 16 (2015) 2, pp. 127-147
Persistent link: https://www.econbiz.de/10011525869
Cover Image
A structural compendium on service quality and customer satisfaction : a survey of banks in India
Potluri, Rajasekhara Mouly; Angati, Srinivas Rao; … - In: Journal of transnational management : the official … 21 (2016) 1, pp. 12-28
Persistent link: https://www.econbiz.de/10011455820
Cover Image
A Brazilian experience of customer retention and its key drivers in banking service rendering
Milan, Gabriel Sperandio; Toni, Deonir de; Barcellos, … - In: Journal of relationship marketing : innovations & … 14 (2015) 4, pp. 269-286
Persistent link: https://www.econbiz.de/10011412348