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~subject:"Beschwerdemanagement"
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Beschwerdemanagement
Consumer behaviour
54
Konsumentenverhalten
53
Holiday behaviour
38
Urlaubsverhalten
38
Tourism
33
Tourismus
33
Customer satisfaction
30
Kundenzufriedenheit
26
Dienstleistungsqualität
24
Hotel industry
24
Hotellerie
24
Service quality
24
China
23
Tourism marketing
23
Tourismusmarketing
23
Beziehungsmarketing
18
Relationship marketing
18
Tourism industry
17
Tourismuswirtschaft
17
Emotion
16
USA
16
United States
16
Destination management
15
Destinationsmanagement
15
Gastronomie
15
Hospitality industry
15
Restaurant industry
15
Gastgewerbe
14
Customer service
12
Kundenservice
11
Familie
10
Family
10
Motivation
10
Hospital
9
Hotels
9
Krankenhaus
9
Airbnb
7
Brand image
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Commodity derivative
7
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Article
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English
7
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Miao, Li
5
Huang, Zhuowei
2
Wei, Wei
2
Adler, Howard
1
Cai, Liping A.
1
DiPietro, Robin B.
1
Fan, Alei
1
Fu, Xiaoxiao
1
Jin, Dan
1
Kim, Kawon Kathy
1
Kim, Song Ee
1
Lehto, Xinran Y.
1
Mattila, Anna S.
1
Meng, Fang
1
Moon, Hyoungeun
1
Torres, Edwin N.
1
Wu, Luorong
1
Zhao, Chen
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International journal of hospitality management
3
International journal of contemporary hospitality management
2
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
1
Journal of hospitality marketing & management
1
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ECONIS (ZBW)
7
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1
The voice of touristis with mobility disabilities : insights from online customer complaint websites
Kim, Song Ee
;
Lehto, Xinran Y.
- In:
International journal of contemporary hospitality management
24
(
2012
)
3
,
pp. 451-476
Persistent link: https://www.econbiz.de/10009545478
Saved in:
2
The influence of self-construal and co-consumption others on consumer complaining behavior
Wei, Wei
;
Miao, Li
;
Cai, Liping A.
;
Adler, Howard
- In:
International journal of hospitality management
31
(
2012
)
3
,
pp. 764-771
Persistent link: https://www.econbiz.de/10009544310
Saved in:
3
Triggers and inhibitors of illegitimate customer complaining behavior : anecdotes from frontline employees in the hospitality industry
Huang, Zhuowei
;
Zhao, Chen
;
Miao, Li
;
Fu, Xiaoxiao
- In:
International journal of contemporary hospitality management
26
(
2014
)
4
,
pp. 544-571
Persistent link: https://www.econbiz.de/10010387391
Saved in:
4
Illegitimate customer complaining behavior in hospitality service encouters : a frontline employee perspecitve
Huang, Zhuowei
;
Miao, Li
- In:
Journal of hospitality & tourism research : JHTR ; the …
40
(
2016
)
6
,
pp. 655-684
Persistent link: https://www.econbiz.de/10011559797
Saved in:
5
Complaints and resolutions in a peer-to-peer business model
Moon, Hyoungeun
;
Wei, Wei
;
Miao, Li
- In:
International journal of hospitality management
81
(
2019
),
pp. 239-248
Persistent link: https://www.econbiz.de/10012128338
Saved in:
6
When does technology anthropomorphism help alleviate customer dissatisfaction after a service failure? : the moderating role of consumer technology self-efficacy and interdependent...
Fan, Alei
;
Wu, Luorong
;
Miao, Li
;
Mattila, Anna S.
- In:
Journal of hospitality marketing & management
29
(
2020
)
3
,
pp. 269-290
Persistent link: https://www.econbiz.de/10012256133
Saved in:
7
An interactive service recovery framework combining demand and supply approaches
Jin, Dan
;
DiPietro, Robin B.
;
Kim, Kawon Kathy
;
Meng, Fang
- In:
International journal of hospitality management
109
(
2023
),
pp. 1-17
Persistent link: https://www.econbiz.de/10014282502
Saved in:
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