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~subject:"Beschwerdemanagement"
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Beschwerdemanagement
Consumer behaviour
16
Konsumentenverhalten
16
Dienstleistungsqualität
7
Service quality
7
Customer satisfaction
5
Kundenzufriedenheit
5
Business start-up
4
Entrepreneurship
4
Entrepreneurship approach
4
Unternehmensgründung
4
Beziehungsmarketing
3
Complaint management
3
Customer service
3
Internet marketing
3
Kundenservice
3
Online-Marketing
3
Other customers
3
Relationship marketing
3
Sharing economy
3
Tourism
3
Tourismus
3
service innovation
3
Anthropomorphism
2
Coronavirus
2
Epidemic
2
Epidemie
2
Generation Z
2
Innovation
2
Mobile communications
2
Mobilkommunikation
2
Motivation
2
P2P accommodation
2
Selbstbedienung
2
Self-service
2
Self-service technology (SST)
2
Sense of power
2
Service robot
2
Service technology
2
Share Economy
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English
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Fan, Alei
3
Mattila, Anna S.
3
Wu, Luorong
2
Miao, Li
1
Zhao, Xinyuan
1
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International journal of hospitality management
1
Journal of hospitality marketing & management
1
The journal of services marketing
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ECONIS (ZBW)
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1
How does social distance impact customers' complaint intentions? : a cross-cultural examination
Fan, Alei
;
Mattila, Anna S.
;
Zhao, Xinyuan
- In:
International journal of hospitality management
47
(
2015
),
pp. 25-34
Persistent link: https://www.econbiz.de/10011312551
Saved in:
2
When does technology anthropomorphism help alleviate customer dissatisfaction after a service failure? : the moderating role of consumer technology self-efficacy and interdependent...
Fan, Alei
;
Wu, Luorong
;
Miao, Li
;
Mattila, Anna S.
- In:
Journal of hospitality marketing & management
29
(
2020
)
3
,
pp. 269-290
Persistent link: https://www.econbiz.de/10012256133
Saved in:
3
Does anthropomorphism influence customers' switching intentions in the self-service technology failure context?
Fan, Alei
;
Wu, Luorong
;
Mattila, Anna S.
- In:
The journal of services marketing
30
(
2016
)
7
,
pp. 713-723
Persistent link: https://www.econbiz.de/10011590916
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