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Customer referencing as business actor engagement behavior : creating value in and beyond triadic settings

Jaakkola, Elina; Aarikka-Stenroos, Leena - In: Industrial marketing management : the international … 80 (2019), pp. 27-42

Persistent link: https://www.econbiz.de/10012064323

Co-creating service experience

Jaakkola, Elina (contributor) - 2015

Persistent link: https://www.econbiz.de/10011401228

Service experience co-creation : conceptualization, implications, and future research directions

Jaakkola, Elina; Helkkula, Anu; Aarikka-Stenroos, Leena - In: Journal of service management 26 (2015) 2, pp. 182-205

Persistent link: https://www.econbiz.de/10011401238

The role of customer engagement behavior in value co-creation : a service system perspective

Jaakkola, Elina; Alexander, Matthew - In: Journal of service research : JSR 17 (2014) 3, pp. 247-261

Persistent link: https://www.econbiz.de/10010393232

Value co-creation in solution networks

Jaakkola, Elina; Hakanen, Taru - In: Industrial marketing management : the international … 42 (2013) 1, pp. 47-58

Persistent link: https://www.econbiz.de/10009734099

Co-creating service experience

Jaakkola, Elina - 2015

The objective of this eBook is to bring service experience co-creation into the spotlight and to present state-of-the-art research that advances our understanding of this phenomenon and provides future directions for researchers and practitioners. As a whole, this eBook serves as an opening to...

Persistent link: https://www.econbiz.de/10012679136

What causes imbalance in complex service networks? : evidence from a public health service

Verleye, Katrien; Jaakkola, Elina; Hodgkinson, Ian R.; … - In: Journal of service management 28 (2017) 1, pp. 34-56

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How to develop business models for rapid internationalisation : lessons from a high-tech startup

Jokela, Päivi; Jaakkola, Elina; Levy, Eytan; Nahmias, Doron - In: International journal of technology marketing : IJTMkt 9 (2014) 4, pp. 336-355

Persistent link: https://www.econbiz.de/10010490458

Taking care of business : the impact of culture and gender on entrepreneurs' blended value creation goals

Hechavarria, Diana M.; Terjesen, Siri A.; Ingram, Amy E.; … - In: Small business economics : an entrepreneurship journal 48 (2017) 1, pp. 225-257

Persistent link: https://www.econbiz.de/10011740258