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~subject:"Betriebliche Wertschöpfung"
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Betriebliche Wertschöpfung
Service quality
31
Dienstleistungsqualität
30
Emotion
29
Consumer behaviour
27
Konsumentenverhalten
25
Relationship marketing
25
Beziehungsmarketing
24
Australia
21
Australien
18
Customer satisfaction
17
Kundenzufriedenheit
16
Dienstleistungssektor
14
Diversity management
12
Service industry
12
Health care
11
Beschwerdemanagement
9
Complaint management
9
Diversity Management
9
Gesundheitsversorgung
9
Customer experience
8
Dienstleistung
8
Marketing not elsewhere classified
8
Organizational behaviour
8
Services
8
Value creation
8
China
7
Customer service
7
Customer value
7
Kundenservice
7
Kundenwert
7
Verhalten in Organisationen
7
Arbeitspsychologie
6
Gesundheitswesen
6
Health care system
6
Rebekah Russell-Bennett
6
Satisfaction
6
Well-being
6
Arbeitsgruppe
5
Customer integration
5
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English
8
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McColl-Kennedy, Janet R.
8
Frow, Pennie
2
Hogan, Suellen J.
2
Payne, Adrian
2
Snyder, Hannah
2
Witell, Lars
2
Anderson, Laurel
1
Andreassen, Tor Wallin
1
Cheung, Lilliemay
1
Colurcio, Maria
1
Danaher, Tracey S.
1
Davidson, Anthony
1
Edvardsson, Bo
1
Elg, Mattias
1
Ferrier, Elizabeth
1
Ford, Robert C.
1
Helkkula, Anu
1
Hilton, Toni
1
Kristensson, Per
1
Lervik-Olsen, Line
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Parasuraman, A.
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Sweeney, Jillian C.
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Journal of service management
3
Business horizons
1
Industrial marketing management : the international journal for industrial and high-tech firms
1
Journal of business research : JBR
1
Journal of service research : JSR
1
Marketing theory
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ECONIS (ZBW)
8
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1
Co-creating service experience practices
McColl-Kennedy, Janet R.
;
Cheung, Lilliemay
;
Ferrier, …
- In:
Journal of service management
26
(
2015
)
2
,
pp. 249-275
Persistent link: https://www.econbiz.de/10011401339
Saved in:
2
Organizational strategies for filling the customer can-do/must-do gap
Ford, Robert C.
;
McColl-Kennedy, Janet R.
- In:
Business horizons
58
(
2015
)
4
,
pp. 459-468
Persistent link: https://www.econbiz.de/10011300878
Saved in:
3
Customer effort in value cocreation activities : improving quality of life and behavioral intentions of health care customers
Sweeney, Jillian C.
;
Danaher, Tracey S.
; …
- In:
Journal of service research : JSR
18
(
2015
)
3
,
pp. 318-335
Persistent link: https://www.econbiz.de/10011336505
Saved in:
4
Co-creation practices : their role in shaping a health care ecosystem
Frow, Pennie
;
McColl-Kennedy, Janet R.
;
Payne, Adrian
- In:
Industrial marketing management : the international …
56
(
2016
),
pp. 24-39
Persistent link: https://www.econbiz.de/10011531224
Saved in:
5
Linking service design to value creation and service research
Andreassen, Tor Wallin
;
Kristensson, Per
;
Lervik-Olsen, Line
- In:
Journal of service management
27
(
2016
)
1
,
pp. 21-29
Persistent link: https://www.econbiz.de/10011482091
Saved in:
6
Value propositions : a service ecosystems perspective
Frow, Pennie
;
McColl-Kennedy, Janet R.
;
Hilton, Toni
; …
- In:
Marketing theory
14
(
2014
)
3
,
pp. 327-351
Persistent link: https://www.econbiz.de/10010461901
Saved in:
7
The changing role of the health care customer : review, synthesis and research agenda
McColl-Kennedy, Janet R.
;
Snyder, Hannah
;
Elg, Mattias
; …
- In:
Journal of service management
28
(
2017
)
1
,
pp. 2-33
Persistent link: https://www.econbiz.de/10011654983
Saved in:
8
Cocreative customer practices : effects of health care customer value cocreation practices on well-being
McColl-Kennedy, Janet R.
;
Hogan, Suellen J.
;
Witell, Lars
; …
- In:
Journal of business research : JBR
70
(
2017
),
pp. 55-66
Persistent link: https://www.econbiz.de/10011620250
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