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~subject:"Betriebliche Wertschöpfung"
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Betriebliche Wertschöpfung
Service quality
47
Dienstleistungsqualität
44
Relationship marketing
42
Beziehungsmarketing
39
Consumer behaviour
39
Konsumentenverhalten
35
Customer satisfaction
34
Kundenzufriedenheit
30
Dienstleistungssektor
22
Service industry
22
Customer service
15
Kundenservice
15
Beschwerdemanagement
12
Complaint management
12
Australia
10
Health care
10
Services
10
Thailand
10
Customer value
9
Professional services
9
Satisfaction
9
Australien
8
Customer experience
8
Dienstleistung
8
Gesundheitsversorgung
8
Kundenwert
8
Services marketing
8
USA
8
United States
8
Value creation
8
Customer integration
7
Kundenintegration
7
SME
7
Confidence
6
Dienstleistungsmarketing
6
Emotion
6
Gesundheitswesen
6
Health care system
6
KMU
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English
8
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McColl-Kennedy, Janet R.
8
Frow, Pennie
2
Hogan, Suellen J.
2
Payne, Adrian
2
Snyder, Hannah
2
Witell, Lars
2
Anderson, Laurel
1
Andreassen, Tor Wallin
1
Cheung, Lilliemay
1
Colurcio, Maria
1
Danaher, Tracey S.
1
Davidson, Anthony
1
Edvardsson, Bo
1
Elg, Mattias
1
Ferrier, Elizabeth
1
Ford, Robert C.
1
Helkkula, Anu
1
Hilton, Toni
1
Kristensson, Per
1
Lervik-Olsen, Line
1
Parasuraman, A.
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Sweeney, Jillian C.
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Journal of service management
3
Business horizons
1
Industrial marketing management : the international journal for industrial and high-tech firms
1
Journal of business research : JBR
1
Journal of service research : JSR
1
Marketing theory
1
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ECONIS (ZBW)
8
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1
Co-creating service experience practices
McColl-Kennedy, Janet R.
;
Cheung, Lilliemay
;
Ferrier, …
- In:
Journal of service management
26
(
2015
)
2
,
pp. 249-275
Persistent link: https://www.econbiz.de/10011401339
Saved in:
2
Organizational strategies for filling the customer can-do/must-do gap
Ford, Robert C.
;
McColl-Kennedy, Janet R.
- In:
Business horizons
58
(
2015
)
4
,
pp. 459-468
Persistent link: https://www.econbiz.de/10011300878
Saved in:
3
Customer effort in value cocreation activities : improving quality of life and behavioral intentions of health care customers
Sweeney, Jillian C.
;
Danaher, Tracey S.
; …
- In:
Journal of service research : JSR
18
(
2015
)
3
,
pp. 318-335
Persistent link: https://www.econbiz.de/10011336505
Saved in:
4
Co-creation practices : their role in shaping a health care ecosystem
Frow, Pennie
;
McColl-Kennedy, Janet R.
;
Payne, Adrian
- In:
Industrial marketing management : the international …
56
(
2016
),
pp. 24-39
Persistent link: https://www.econbiz.de/10011531224
Saved in:
5
Linking service design to value creation and service research
Andreassen, Tor Wallin
;
Kristensson, Per
;
Lervik-Olsen, Line
- In:
Journal of service management
27
(
2016
)
1
,
pp. 21-29
Persistent link: https://www.econbiz.de/10011482091
Saved in:
6
Value propositions : a service ecosystems perspective
Frow, Pennie
;
McColl-Kennedy, Janet R.
;
Hilton, Toni
; …
- In:
Marketing theory
14
(
2014
)
3
,
pp. 327-351
Persistent link: https://www.econbiz.de/10010461901
Saved in:
7
The changing role of the health care customer : review, synthesis and research agenda
McColl-Kennedy, Janet R.
;
Snyder, Hannah
;
Elg, Mattias
; …
- In:
Journal of service management
28
(
2017
)
1
,
pp. 2-33
Persistent link: https://www.econbiz.de/10011654983
Saved in:
8
Cocreative customer practices : effects of health care customer value cocreation practices on well-being
McColl-Kennedy, Janet R.
;
Hogan, Suellen J.
;
Witell, Lars
; …
- In:
Journal of business research : JBR
70
(
2017
),
pp. 55-66
Persistent link: https://www.econbiz.de/10011620250
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