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An office romance gone wrong
Bearden, J. Neil - In: Harvard business review : HBR 94 (2016) 9, pp. 109-113
Persistent link: https://www.econbiz.de/10011550455
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The productive and happy agent : performance and positive emotions at call centres
Garcia, Danilo; Rapp Ricciardi, Max; Archer, Trevor - In: International journal of happiness and development 2 (2015) 1, pp. 84-90
Persistent link: https://www.econbiz.de/10011309533
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Eine Feldstudie zu individuellen und organisationalen Einflüssen auf Wünsche und Erwartungen von Trainingsteilnehmern
Rowold, Jens - In: Evaluation und Transfersicherung betrieblicher …, (pp. 67-75). 2008
Persistent link: https://www.econbiz.de/10003737887
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Bringing avoidance and anxiety to the job : attachment style and instrumental helping behavior among co-workers
Geller, Dvora; Bamberger, Peter A. - In: Human relations 62 (2009) 12, pp. 1803-1827
Persistent link: https://www.econbiz.de/10003916426
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Emotion in a call centre SME : a case study of positive emotion management
Koskina, Aikaterini; Keithley, Don - In: European management journal 28 (2010) 3, pp. 208-219
Persistent link: https://www.econbiz.de/10003986718
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Emotional dissonance in call centre work
Wegge, Jürgen; Dick, Rolf van; Bernstorff, Christiane von - In: Journal of managerial psychology 25 (2010) 6, pp. 596-619
Persistent link: https://www.econbiz.de/10008656207
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Influence of customer verbal aggression on employee turnover intention
Li, Xiaoyan; Zhou, Erhua - In: Management decision : MD 51 (2013) 4, pp. 890-912
Purpose: To discover new explanatory variables for employee turnover in call centres, this study seeks to examine the impact of customer verbal aggression on employee turnover intention and the mediating role of employees' emotional exhaustion. Furthermore, it aims to analyse the moderating...
Persistent link: https://www.econbiz.de/10009755724
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The effects of wage contracts on workplace misbehaviors : evidence from a call center natural field experiment
Flory, Jeffrey A.; Leibbrandt, Andreas; List, John A. - 2016
Persistent link: https://www.econbiz.de/10011514719
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The limits to workplace friendship : managerialist HRM and bystander behaviour in the context of workplace bullying
D'Cruz, Premilla; Noronha, Ernesto - In: Employee relations 33 (2011) 3, pp. 269-288
Persistent link: https://www.econbiz.de/10009238190
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The incidence of interpersonal workplace bullying in India's ITES-BPO sector
D'Cruz, Premilla; Rayner, Charlotte - In: The Indian journal of labour economics : a quarterly … 57 (2014) 2, pp. 226-242
Persistent link: https://www.econbiz.de/10011403757