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Exploring customer engagement : a multi-stakeholder perspective
Hollebeek, Linda D. - In: Customer engagement : contemporary issues and challenges, (pp. 67-82). 2016
Persistent link: https://www.econbiz.de/10011430591
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Consumer (dis)trust online
Darke, Peter R.; Benedicktus, Ray L.; Brady, Michael K. - In: The Routledge companion to digital consumption, (pp. 404-414). 2013
Persistent link: https://www.econbiz.de/10009690710
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Consumer trust in multiple channels : new evidence and directions for future research
Benedicktus, Ray L.; Brady, Michael K.; Darke, Peter R.; … - In: Brick & mortar shopping in the 21st century, (pp. 107-127). 2008
Persistent link: https://www.econbiz.de/10003618185
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Creating stronger brands through consumer experience and engagement
Calder, Bobby J.; Hollebeek, Linda D.; Malthouse, Edward C. - In: Customer engagement marketing, (pp. 221-242). 2018
Persistent link: https://www.econbiz.de/10011739863
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The role of social capital in shaping consumer engagement within online brand communities
Bowden, Jana; Conduit, Jodie; Hollebeek, Linda D.; … - In: The handbook of communication engagement, (pp. 491-504). 2018
Persistent link: https://www.econbiz.de/10011871840
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Temporality of customer engagement in service innovation : a theoretical model
Karahasanović, Amela; Hollebeek, Linda D.; Chasanidou, … - In: Handbook of research on customer engagement, (pp. 376-390). 2019
Persistent link: https://www.econbiz.de/10013163397
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The role of consumer engagement in recovering online service failures : an application of service-dominant logic
Islam, Jamid Ul; Rahman, Zillur; Hollebeek, Linda D. - In: Handbook of research on customer engagement, (pp. 456-469). 2019
Persistent link: https://www.econbiz.de/10013163406