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The impact of customer loyalty and restaurant sanitation grades on revisit intention and the importance of narrative information : the case of New York restaurant sanitation gradin...
Kim, Kyungmin; Yang, Hyunjoo; Mattila, Anna S. - In: Cornell hospitality quarterly : CQ 59 (2018) 3, pp. 275-284
Persistent link: https://www.econbiz.de/10011912819
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Welche Weine braucht die Gastronomie?
Ernest-Hahn, Sabine - In: Weinmarketing : Kundenwünsche erforschen, Zielgruppen …, (pp. 339-350). 2011
Persistent link: https://www.econbiz.de/10008758693
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Relationship management is more than wining and dining
Sonnenberg, Frank K. - In: Journal of business strategy 9 (1988) 3, pp. 60-63
Persistent link: https://www.econbiz.de/10003683483
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Citizen relationship management : a study of CRM in government
Schellong, Alexander - 2008
Persistent link: https://www.econbiz.de/10003697343
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Patient Loyalty in Hospital Choice : Evidence from New York
Irace, Mariano - 2018
When choosing a hospital, patients favor facilities they have used in the past. Using data from New York, I investigate the sources of patient loyalty to hospitals. To distinguish persistent unobserved heterogeneity and state dependence, I exploit shocks that induce patients to try a new...
Persistent link: https://www.econbiz.de/10012913650
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Exploring the challenges of incorporating social media marketing strategies in the restaurant business
Lepkowska-White, Elzbieta - In: Journal of internet commerce 16 (2017) 3, pp. 323-342
Persistent link: https://www.econbiz.de/10011804506
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Modelling the priority attributes of customer loyalty in Philippine single-dish restaurants
Padillo, Clotildo <Jr>; Go, Noella; Manreal, Pacco; … - In: Journal of modelling in management 17 (2022) 4, pp. 1432-1455
Persistent link: https://www.econbiz.de/10014334588
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Traditional restaurant managers' use of sensory marketing to maintain customer satisfaction : findings from PLS-SEM and fsQCA
Silaban, Pantas H.; Chen, Wen-Kuo; Eunike, Ixora Javanisa; … - In: Cogent business & management 10 (2023) 1, pp. 1-22
ultimately lead to customer satisfaction based on sensory marketing that can serve as guidelines for restaurant managers. The … research is needed to determine how sensory cues can be used in marketing strategies. By applying five sensory marketing to … guidance to scholars and managers interested in improving satisfaction in traditional restaurants through sensory marketing …
Persistent link: https://www.econbiz.de/10014477188
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Consumer brand loyalty in the Chilean wine industry
Bianchi, Constanza - In: Journal of food products marketing 21 (2015) 4, pp. 442-460
Persistent link: https://www.econbiz.de/10011432296
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Wine tourist engagement with the winescape : scale development and validation
Thomas, Ben; Quintal, Vanessa Ann; Phau, Ian - In: Journal of hospitality & tourism research : JHTR ; the … 42 (2018) 5, pp. 793-828
Persistent link: https://www.econbiz.de/10011912763