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~subject:"Beziehungsmarketing"
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Complaints and Inequality
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Beziehungsmarketing
Complaints
157
Customer satisfaction
56
Consumer behaviour
51
complaints
32
Complaint management
30
Beschwerdemanagement
29
transfer principle
18
Service quality
17
Konsumentenverhalten
16
Relationship marketing
14
Service failures
14
Customer service
12
Dienstleistungsqualität
11
Kundenzufriedenheit
11
Customer loyalty
10
Inequality
10
Customers
8
Service recovery
7
Transfer principle
7
Banking
6
Internet
6
Services marketing
6
Consumer attitudes
5
Customer relations
5
Customer service management
5
Customer services quality
5
Quality management
5
Theorie
5
Theory
5
United Kingdom
5
Advertising
4
Australia
4
China
4
Compensation
4
Customer orientation
4
Employees
4
Feedback
4
Hotels
4
Mobile communications
4
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Undetermined
6
Free
1
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Article
11
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1
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11
Aufsatz in Zeitschrift
11
Arbeitspapier
1
Working Paper
1
Language
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English
12
Author
All
Aguilar-Rojas, Oscar
1
Armstrong, Christine
1
Ashkanasy, Neal M.
1
Augustin, Ina
1
Bhat, Suhail Ahmad
1
Carlson, Jamie
1
Carlyle, Tanya
1
Cesmeci, Caner
1
Christiansen, John K.
1
Darzi, Mushtag Ahmad
1
Fandos-Herrera, Carmina
1
Flavián Blanco, Carlos
1
Fuccio, Nathalie
1
Gasparin, Marta
1
Knox, George
1
Kumar, Maneesh
1
Kumar, Niraj
1
Malinconico, Antonella
1
Oest, Rutger van
1
Raval, Devesh
1
Rosier, Laurence
1
Russell-Bennett, Rebekah
1
Schwab, Pierre-Nicolas
1
Singh, Dharminder
1
Sourdin, Tania
1
Tombs, Alastair G.
1
Uppal, Rajinder Kumar
1
Varnali, Kaan
1
Varnes, Claus
1
Watts, Martin J.
1
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Australasian marketing journal : AMJ ; official journal of the Australia-New Zealand Marketing Academy (ANZMAC)
1
CEB working paper / Université Libre de Bruxelles, Solvay Brussels School of Economics and Management, Centre Emile Bernheim
1
European journal of marketing : EJM
1
Finance India : the quarterly journal of Indian Institute of Finance
1
International journal of contemporary hospitality management
1
International journal of financial innovation in banking : IJFIB
1
International journal of innovation management
1
Journal of marketing
1
Marketing science : the marketing journal of the Institute for Operations Research and the Management Sciences
1
Supply chain management : an international journal
1
The international journal of bank marketing : IJBM
1
The journal of services marketing
1
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ECONIS (ZBW)
12
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1
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10
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12
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1
Influence of the communication channel on the forms of impoliteness in company-customer interactions
Schwab, Pierre-Nicolas
;
Rosier, Laurence
-
2015
Persistent link: https://www.econbiz.de/10011289071
Saved in:
2
What may lead you to recommend and revisit a hotel after a service failure instead of complaining?
Aguilar-Rojas, Oscar
;
Fandos-Herrera, Carmina
;
Flavián …
- In:
International journal of contemporary hospitality management
27
(
2015
)
2
,
pp. 214-235
Persistent link: https://www.econbiz.de/10011300096
Saved in:
3
Three dimensions of service recovery : examining relationship and impact
Kumar, Maneesh
;
Kumar, Niraj
- In:
Supply chain management : an international journal
21
(
2016
)
2
,
pp. 273-286
Persistent link: https://www.econbiz.de/10011544928
Saved in:
4
How complaining customers make companies listen and influence product development
Christiansen, John K.
;
Gasparin, Marta
;
Varnes, Claus
; …
- In:
International journal of innovation management
20
(
2016
)
1
,
pp. 1650001-1-31
Persistent link: https://www.econbiz.de/10011472468
Saved in:
5
Customer
complaints
and recovery effectiveness : a customer base approach
Knox, George
;
Oest, Rutger van
- In:
Journal of marketing
78
(
2014
)
5
,
pp. 42-57
Persistent link: https://www.econbiz.de/10010419906
Saved in:
6
Recognising emotional expressions of complaining customers : a cross-cultural study
Tombs, Alastair G.
;
Russell-Bennett, Rebekah
; …
- In:
European journal of marketing : EJM
48
(
2014
)
7/8
,
pp. 1354-1374
Persistent link: https://www.econbiz.de/10010414765
Saved in:
7
Customers experience and problem resolutions in retail banking : some empirical evidence from Italian banking
Malinconico, Antonella
;
Fuccio, Nathalie
- In:
International journal of financial innovation in …
1
(
2016
)
1/2
,
pp. 109-126
Persistent link: https://www.econbiz.de/10011668563
Saved in:
8
Customer relationship management : an approach to competitive advantage in the banking sector by exploring the mediational role of loyalty
Bhat, Suhail Ahmad
;
Darzi, Mushtag Ahmad
- In:
The international journal of bank marketing : IJBM
34
(
2016
)
3
,
pp. 388-410
Persistent link: https://www.econbiz.de/10011593782
Saved in:
9
Whose voice do we hear in the marketplace? : evidence from consumer complaining behavior
Raval, Devesh
- In:
Marketing science : the marketing journal of the …
39
(
2020
)
1
,
pp. 168-187
Persistent link: https://www.econbiz.de/10012183082
Saved in:
10
An empirical study of customer
complaints
: nature, extent, and strategies for mitigating
complaints
Uppal, Rajinder Kumar
;
Singh, Dharminder
- In:
Finance India : the quarterly journal of Indian …
37
(
2023
)
2
,
pp. 359-381
Persistent link: https://www.econbiz.de/10014419232
Saved in:
1
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