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Management hochwertiger Dienstleistungen : erfolgreiche Gestaltung von Kundenbeziehungen am Beispiel der Telemedizin
Schultz, Carsten - 2006 - 1. Aufl.
Persistent link: https://www.econbiz.de/10003316511
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Produktivität von Dienstleistungen
Möller, Klaus - 2014
zielführend erwiesen, da beispielsweise die Qualitätsaspekte einer Dienstleistung nicht berücksichtigt werden. Was ist daher bei …
Persistent link: https://www.econbiz.de/10014020834
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Produktivität von Dienstleistungen
Möller, Klaus (ed.); Schultze, Wolfgang (ed.) - 2014
Persistent link: https://www.econbiz.de/10014007825
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CURIE : towards an ontology and enterprise architecture of a CRM conceptual model
Fernández-Cejas, Miguel; Pérez-González, Carlos J.; … - In: Business & information systems engineering 64 (2022) 5, pp. 615-643
Persistent link: https://www.econbiz.de/10013445686
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A framework for innovative service design
Furrer, Olivier; Sudharshan, Devanathan; Tsiotsou, … - In: The service industries journal 36 (2016) 9/10, pp. 452-471
Persistent link: https://www.econbiz.de/10011579233
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Empowering customers in electronic health (e-health) through social customer relationship management
Mohammad Nabil Almunawar; Muhammad Anshari - In: International journal of electronic customer … 8 (2014) 1/3, pp. 87-100
Persistent link: https://www.econbiz.de/10011471147
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Perceived quality of e-health services : a conceptual scale development of e-health service quality based on the C-OAR-SE approach
Hadwich, Karsten; Georgi, Dominik; Tuzovic, Sven; … - In: International journal of pharmaceutical and healthcare … 4 (2010) 2, pp. 112-136
Persistent link: https://www.econbiz.de/10003993851
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Healthcare : market dynamics, policies and strategies in Europe
Glowik, Mario (ed.); Smyczek, Sławomir (contributor) - 2015
Persistent link: https://www.econbiz.de/10010527233
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Patients-medical unit relationship models in the virtual environment
Matysiewicz, Justyna; Smyczek, Slawomir - In: EuroMed journal of business 8 (2013) 1, pp. 36-47
Persistent link: https://www.econbiz.de/10009774501
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Information system(s) success : studies on IS effectiveness and collaborative knowledge production
Schäfer, Kerstin - 2012
Persistent link: https://www.econbiz.de/10009732523