Narrow search
Showing 1 - 5 of 5
Cover Image
Enhancing the relationship benefit to develop relationship value
Chen, Tser-yieth; Lin, Ying-hsiu - In: International journal of electronic customer … 3 (2009) 2, pp. 167-185
Persistent link: https://www.econbiz.de/10003850210
Cover Image
Trust-building mechanisms and relationship capital
Chen, Tser-yieth; Yeh, Tsai-lien; Yeh, Hsin-chun - In: Journal of relationship marketing : innovations & … 10 (2011) 3, pp. 113-144
Persistent link: https://www.econbiz.de/10009356219
Cover Image
Service marketing tools influencing attitudinal loyalty and behavioural loyalty
Chen, Tser-yieth; Hsu, Hsin-Swai - In: International journal of electronic customer … 7 (2013) 3/4, pp. 173-190
Persistent link: https://www.econbiz.de/10010396378
Cover Image
Customer relationship management resources and practices and customer voluntary behaviour : the evidence of passengers at Taiwan's international airport
Chen, Tser-yieth; Ling, Yu-Mei - In: International journal of electronic customer … 2 (2008) 3, pp. 276-296
Persistent link: https://www.econbiz.de/10003779504
Cover Image
Cause and effect among expected, predicted and perceived relationship quality : the case of Taiwanese life insurance companies
Chen, Tser-yieth; Chou, Yu-Ting - In: International journal of electronic customer … 1 (2007/08) 1, pp. 41-60
Persistent link: https://www.econbiz.de/10003754259