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E-Mail-Management in der Schweizer Hotellerie : Ergebnisse einer Untersuchung zum Stand der Kundenkommunikation mittels E-Mail und den Einsatzpotenzialen von E-Mail Response Manage...
Fux, Michael (contributor); Schegg, Roland (contributor);  … - 2008
Persistent link: https://www.econbiz.de/10003796579
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Augmented reality experiences and sensation seeking
Park, Sangwon; Stangl, Brigitte - In: Tourism management : research, policies, practice 77 (2020), pp. 1-11
Persistent link: https://www.econbiz.de/10012152108
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The effects of customer-centricity in hospitality
Inversini, Alessandro; De Carlo, Manuela; Masiero, Lorenzo - In: International journal of hospitality management 86 (2020), pp. 1-9
Persistent link: https://www.econbiz.de/10012241494
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Showrooming and retail opportunities : a qualitative investigation via a consumer-experience lens
Sit, Jason Kokho; Hoang, Anna; Inversini, Alessandro - In: Journal of retailing and consumer services 40 (2018), pp. 163-174
Persistent link: https://www.econbiz.de/10011801910
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E-Mail-Management und seine systemtechnische Unterstützung in der Hotellerie
Fux, Michael; Myrach, Thomas - In: HMD : Praxis der Wirtschaftsinformatik 46 (2009) 270, pp. 37-44
Persistent link: https://www.econbiz.de/10003911175
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Elektronischer Kundenservice bei Tourismusorganisationen : eine Analyse der E-Mail-Kommunikation
Noti, Martina (contributor); Fux, Michael (contributor) - 2005
Persistent link: https://www.econbiz.de/10003389397
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E-mail customer service in the Tunesian hotel industry
Gherissi-Labben, Thouraya; Schegg, Roland; Murphy, Jamie - In: Tourism review of AIEST 58 (2003) 2, pp. 18-26
Persistent link: https://www.econbiz.de/10001931468
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An Alternative to Online Travel Agencies for Retention of Hotel Customers
Bonazzi, Riccardo - 2018
This paper describes a service that allows hotels to reduce their dependency form online travel agencies, such as Booking.com or Expedia. Online travel agencies are extremely helpful to increase the number of new reservations of most hotels, but they seem to be less effective for niche hotels...
Persistent link: https://www.econbiz.de/10012908267