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~subject:"Beziehungsmarketing"
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Innovationsprozesse meistern :...
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Beziehungsmarketing
Innovation
88,191
Personalmanagement
21,935
Human Resource Management
21,774
Service quality
20,569
Dienstleistungsqualität
20,552
Innovationsmanagement
20,164
Innovation management
19,485
innovation
12,950
Theorie
12,366
Theory
12,009
Technischer Fortschritt
9,727
Deutschland
9,610
Technological change
9,030
Germany
8,271
USA
7,196
United States
6,874
Technologiepolitik
6,710
Technology policy
6,614
Customer satisfaction
6,299
Kundenzufriedenheit
6,276
Unternehmenserfolg
5,540
Firm performance
5,461
Konsumentenverhalten
5,411
Consumer behaviour
5,398
Welt
5,283
World
5,205
SME
5,190
KMU
5,158
Patent
5,157
Industrieforschung
5,100
Industrial research
4,826
Wissenstransfer
4,658
Relationship marketing
4,616
Entrepreneurship
4,609
China
4,601
Knowledge transfer
4,580
Produktentwicklung
4,471
New product development
4,264
Unternehmensgründung
3,969
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2,126
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706
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3,882
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744
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4
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3,606
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267
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54
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31
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27
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25
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10
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9
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9
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8
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7
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6
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6
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6
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5
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5
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4
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3
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3
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2
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2
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1
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English
4,235
German
396
French
2
Czech
1
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Bruhn, Manfred
22
Prentice, Catherine
20
Han, Heesup
18
Mattila, Anna S.
17
Gil Saura, Irene
16
Gustafsson, Anders
14
Hollebeek, Linda D.
13
Klaus, Philipp
13
Gong, Taeshik
12
McColl-Kennedy, Janet R.
12
Balaji, M. S.
11
Edvardsson, Bo
10
Quach, Sara
10
Witell, Lars
10
Prybutok, Victor R.
9
Qu, Hailin
9
Sreejesh, S.
9
Usman, Osly
9
Hyun, Sunghyup Sean
8
Izogo, Ernest Emeka
8
Patterson, Paul G.
8
Rather, Raouf Ahmad
8
Walsh, Gianfranco
8
Casidy, Riza
7
Evanschitzky, Heiner
7
Georgi, Dominik
7
Gouthier, Matthias H. J.
7
Grégoire, Yany
7
Hammerschmidt, Maik
7
Johnson, Lester W.
7
Marimon, Frederic
7
Osman, Zahir
7
Park, Jungkun
7
Ringle, Christian M.
7
Roberts-Lombard, Mornay
7
Schaarschmidt, Mario
7
Schumann, Jan Hendrik
7
Stauss, Bernd
7
Thaichon, Paramaporn
7
Van Vaerenbergh, Yves
7
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European Health Care Conference <2, 2011, Hamburg>
2
Haufe-Lexware GmbH & Co. KG
2
IGI Global
2
Advanced Institute of Management Research <London>
1
Arthur D. Little International Inc. <Wiesbaden>
1
Banking-Forum Liechtenstein <2, 2003, Vaduz>
1
Books on Demand GmbH <Norderstedt>
1
Business Decisions Limited <Royal Tunbridge Wells>
1
Christel DeHaan Tourism and Travel Research Institute <Nottingham>
1
Deutschland / Bundeswehr / Universität Hamburg
1
Fraunhofer-Institut für Arbeitswirtschaft und Organisation
1
Fundacja Uniwersytetu Ekonomicznego w Krakowie
1
Gesundheitsstadt Berlin e.V.
1
Great Britain / Customs Establishment
1
Handwerkskammer <Hamburg>
1
Information Resources Management Association
1
Institut für Angewandte Innovationsforschung e.V. an der Ruhr-Universität Bochum
1
Institut für Marktorientierte Unternehmensführung Mannheim
1
Institut für Weltwirtschaft und Internationales Management <Bremen>
1
International Centre of Research and Information on the Public and Cooperative Economy
1
International Conference on Services Management <North Cyprus)>
1
Jahreswirtschaftstagung <6, 1999, Bremen>
1
Liechtensteinischer Bankenverband
1
Logos Verlag Berlin
1
Ludwig-Maximilians-Universität München
1
Rijksuniversiteit Gent / Faculteit Economie en Bedrijfskunde
1
Sachverständigenrat für die Konzertierte Aktion im Gesundheitswesen
1
Salesforce
1
Svenska Handelshögskolan <Helsinki>
1
Swisscom
1
Universität Mannheim
1
Universität Osnabrück / Fachgebiet Geographie
1
Universität Trier / Angewandte Geographie und Raumentwicklung
1
Universität Trier / Raumentwicklung und Landesplanung
1
Uniwersytet Ekonomiczny w Krakowie / Faculty of Management
1
Verlag Franz Vahlen
1
Wissenschaftliche Gesellschaft für Marketing und Unternehmensführung
1
Österreich / Bundesministerium für Verkehr, Innovation und Technologie
1
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Journal of retailing and consumer services
186
Journal of business research : JBR
147
International journal of hospitality management
122
The journal of services marketing
100
The service industries journal
78
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
57
Journal of hospitality marketing & management
55
Journal of service research : JSR
50
Services marketing quarterly
50
International journal of contemporary hospitality management
48
Industrial marketing management : the international journal for industrial and high-tech firms
47
Service business
46
Journal of travel and tourism marketing
44
Journal of service management
41
Cogent business & management
34
Journal of strategic marketing
34
The TQM journal : the international review of organizational improvement
32
Tourism management : research, policies, practice
31
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
29
The journal of business & industrial marketing
29
Journal of the Academy of Marketing Science
28
International journal of quality and service sciences
27
Journal of service research
27
Asia Pacific journal of marketing and logistics
25
The international journal of bank marketing : IJBM
25
International journal of services and operations management
23
International journal of electronic customer relationship management : IJECRM
22
Managing service quality : MSQ ; an international journal
22
Total quality management & business excellence
22
International journal of services, economics and management
21
Journal of air transport management
21
Marketing intelligence & planning
21
International journal of productivity and quality management : IJPQM
20
European journal of marketing : EJM
19
Journal of marketing
19
Journal of relationship marketing : innovations and enhancements for customer service, relations, and satisfaction
19
Psychology & marketing
18
International journal of quality & reliability management
17
Journal of Asian finance, economics and business : JAFEB
17
Journal of service theory and practice : JSTP
17
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Source
All
ECONIS (ZBW)
4,614
EconStor
9
OLC EcoSci
4
USB Cologne (EcoSocSci)
2
USB Cologne (business full texts)
1
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1
Servicequalität
Dreyer, Axel
- In:
Kulturmarketing
,
(pp. 175-190)
.
2008
Persistent link: https://www.econbiz.de/10003682137
Saved in:
2
Delighting the customer : creativity-oriented high-performance work systems, frontline employee creative performance, and customer satisfaction
Martinaityte, Ieva
;
Sacramento, Claudia
;
Aryee, Samuel
- In:
Journal of management
45
(
2019
)
2
,
pp. 728-751
Persistent link: https://www.econbiz.de/10011999803
Saved in:
3
A customer scorned : effects of employee reprimands in frontline service encounters
Pugh, Harrison B.
;
Brady, Michael K.
;
Hopkins, Lucas M.
- In:
Journal of service research : JSR
21
(
2018
)
2
,
pp. 219-234
Persistent link: https://www.econbiz.de/10011855801
Saved in:
4
Personalmanagement
, Mitarbeiterverhalten und Kundenzufriedenheit im Dienstleistungskontakt : eine empirische Analyse
Erbel, Christiane
-
2003
Persistent link: https://www.econbiz.de/10001755717
Saved in:
5
Designing the service factory for customers and employees
Wall, Eileen A.
;
Berry, Leonard L.
- In:
Interaktionen im Dienstleistungsbereich
,
(pp. 521-531)
.
2001
Persistent link: https://www.econbiz.de/10001555462
Saved in:
6
Qualitätssicherung von Dienstleistungsbegegnungen : Bedingungen der Kundenzufriedenheit und des Interaktionsverhaltens
Erbel, Christiane
-
2003
-
1. Aufl.
Persistent link: https://www.econbiz.de/10001825910
Saved in:
7
Strategic segmentation in frontline services : matching customers, employees, and human resource systems
Batt, Rosemary
-
2000
Persistent link: https://www.econbiz.de/10001601681
Saved in:
8
How customer satisfaction affects employee satisfaction and retention in a professional services context
Frey, Regina Viola
;
Bayón, Tomás
;
Totzek, Dirk
- In:
Journal of service research : JSR
16
(
2013
)
4
,
pp. 503-517
Persistent link: https://www.econbiz.de/10010203516
Saved in:
9
Managing retention in service relationships
Aflaki, Sam
;
Popescu, Ioana
-
2013
-
Rev. vers. of 2012/42/DS
Persistent link: https://www.econbiz.de/10009785999
Saved in:
10
Personalmanagement
, Mitarbeiterverhalten und Kundenzufriedenheit im Dienstleistungskontakt : eine empirische Analyse
Erbel, Christiane
-
2003
Persistent link: https://www.econbiz.de/10009722267
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