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~subject:"Beziehungsmarketing"
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Beziehungsmarketing
Beschwerdemanagement
5
Complaint management
5
Spain
5
Customer satisfaction
4
Kundenzufriedenheit
4
Relationship marketing
4
Spanien
4
Arbeitsleistung
3
Dienstleistungsqualität
3
Job performance
3
Knowledge transfer
3
Leistungsmotivation
3
Service quality
3
Work motivation
3
Arbeitsverhalten
2
Consumer behaviour
2
Emotion
2
Führungsstil
2
Intrinsic motivation
2
Konsumentenverhalten
2
Leadership style
2
Lieferantenmanagement
2
Organizational behaviour
2
Perceived organizational support
2
Salespeople
2
Servant leadership
2
Supplier relationship management
2
Verhalten in Organisationen
2
Verkaufspersonal
2
Wissenstransfer
2
Work behaviour
2
engineers
2
intention to leave
2
political skill
2
Acquisitions and mergers
1
Age group
1
Altersgruppe
1
Arbeitsorganisation
1
Arbeitszufriedenheit
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English
4
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Varela Neira, Concepción
4
Vázquez Casielles, Rodolfo
4
Iglesias Argu͏̈elles, Víctor
3
Iglesias, Víctor
1
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European journal of marketing : EJM
1
Journal of service management
1
The international journal of bank marketing : IJBM
1
The service industries journal
1
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ECONIS (ZBW)
4
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Explaining customer satisfaction with complaint handling
Varela Neira, Concepción
;
Vázquez Casielles, Rodolfo
; …
- In:
The international journal of bank marketing : IJBM
28
(
2010
)
2
,
pp. 88-112
Persistent link: https://www.econbiz.de/10008696425
Saved in:
2
Lack of preferential treatment : effects on dissatisfaction after a service failure
Varela Neira, Concepción
;
Vázquez Casielles, Rodolfo
; …
- In:
Journal of service management
21
(
2010
)
1
,
pp. 45-68
Persistent link: https://www.econbiz.de/10003964392
Saved in:
3
Service recovery, satisfaction and behaviour intentions : analysis of compensation and social comparison communication strategies
Vázquez Casielles, Rodolfo
;
Iglesias Argu͏̈elles, Víctor
- In:
The service industries journal
32
(
2012
)
1/2
,
pp. 83-103
Persistent link: https://www.econbiz.de/10009427705
Saved in:
4
Intentionality attributions and humiliation : the impact on customer behavior
Varela Neira, Concepción
;
Vázquez Casielles, Rodolfo
; …
- In:
European journal of marketing : EJM
48
(
2014
)
5/6
,
pp. 901-923
Persistent link: https://www.econbiz.de/10010388104
Saved in:
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