//--> //--> //-->
Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Retain my current filters
~subject:"Beziehungsmarketing"
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
An exploratory study of gay tr...
Similar by person
Narrow search
Delete all filters
| 1 applied filter
Year of publication
From:
To:
Subject
All
Beziehungsmarketing
Theorie
21
Theory
21
Monetary policy
15
Consumer behaviour
13
Estimation
13
Geldpolitik
13
Konsumentenverhalten
13
Schätzung
13
USA
13
United States
13
Dienstleistungsqualität
12
Service quality
12
Volatility
9
Volatilität
9
Beschwerdemanagement
8
Complaint management
8
Customer satisfaction
8
Kundenzufriedenheit
8
Relationship marketing
7
Yield curve
7
Zinsstruktur
7
ARCH model
6
ARCH-Modell
6
Homosexuality
6
Homosexualität
6
Inflation
6
Taylor rule
6
Börsenkurs
5
Forecasting model
5
Prognoseverfahren
5
Share price
5
Taylor-Regel
5
Anlageverhalten
4
Behavioural finance
4
Business cycle
4
CAPM
4
Capital income
4
Einkommensverteilung
4
Gastgewerbe
4
more ...
less ...
Online availability
All
Undetermined
2
Type of publication
All
Article
7
Type of publication (narrower categories)
All
Article in journal
6
Aufsatz in Zeitschrift
6
Aufsatz im Buch
1
Book section
1
Language
All
English
7
Author
All
Ro, Heejung
6
Mattila, Anna S.
2
Albus, Heidi
1
Arendt, Susan W.
1
Chen, Po-ju
1
FitzPatrick, E.
1
Hauser, Sonya
1
Lewis, Kristi L.
1
Olson, Eric
1
Olson, Eric D.
1
Rainville, Alice Jo
1
Rice, Beth
1
more ...
less ...
Published in...
All
Handbook of hospitality marketing management
1
International journal of hospitality management
1
Journal of business research : JBR
1
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
1
Journal of hospitality marketing & management
1
Journal of nonprofit & public sector marketing
1
Services marketing quarterly
1
more ...
less ...
Source
All
ECONIS (ZBW)
7
Showing
1
-
7
of
7
Sort
relevance
articles prioritized
date (newest first)
date (oldest first)
1
The effects of social justice and stigma-consciousness on gay customers' service recovery evaluation
Ro, Heejung
;
Olson, Eric
- In:
Journal of business research : JBR
67
(
2014
)
6
,
pp. 1162-1169
Persistent link: https://www.econbiz.de/10010365163
Saved in:
2
Customer dissatisfaction responses to restaurant service failures : insights into noncomplainers from a relational perspective
Ro, Heejung
- In:
Journal of hospitality marketing & management
24
(
2015
)
3/4
,
pp. 435-456
Persistent link: https://www.econbiz.de/10011292830
Saved in:
3
Empowerment in hospitality organizations : customer orientation and organizational support
Ro, Heejung
;
Chen, Po-ju
- In:
International journal of hospitality management
30
(
2011
)
2
,
pp. 422-428
Persistent link: https://www.econbiz.de/10008908367
Saved in:
4
Silent voices : nonbehavioral reactions to service failures
Ro, Heejung
;
Mattila, Anna S.
- In:
Services marketing quarterly
36
(
2015
)
2
,
pp. 95-111
Persistent link: https://www.econbiz.de/10011290006
Saved in:
5
Customer satisfaction, service failure and service recovery
Mattila, Anna S.
;
Ro, Heejung
- In:
Handbook of hospitality marketing management
,
(pp. 296-323)
.
2008
Persistent link: https://www.econbiz.de/10003804371
Saved in:
6
Corporate social responsibility : the effect of green practices in a service recovery
Albus, Heidi
;
Ro, Heejung
- In:
Journal of hospitality & tourism research : JHTR ; the …
41
(
2017
)
1
,
pp. 41-65
Persistent link: https://www.econbiz.de/10011632988
Saved in:
7
Marketing mechanisms used for Summer Food Service Programs
Olson, Eric D.
;
Arendt, Susan W.
;
FitzPatrick, E.
; …
- In:
Journal of nonprofit & public sector marketing
32
(
2020
)
5
,
pp. 465-487
Persistent link: https://www.econbiz.de/10012312840
Saved in:
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
//-->