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Curbing customer-to-customer misbehavior contagion in the sharing economy
Danatzis, Ilias; Möller-Herm, Jana; Herm, Steffen - In: Journal of business research : JBR 173 (2024), pp. 1-14
Persistent link: https://www.econbiz.de/10014547914
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Social and personal factors influencing green customer citizenship behaviours : the role of subjective norm, internal values and attitudes
Van Tonder, Estelle; Fullerton, S.; Beer, Leon T. de; … - In: Journal of retailing and consumer services 71 (2023), pp. 1-10
Persistent link: https://www.econbiz.de/10014253613
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The social dimension of service interactions : observer reactions to customer incivility
Henkel, Alexander P.; Boegershausen, Johannes; Rafaeli, Anat - In: Journal of service research : JSR 20 (2017) 2, pp. 120-134
Persistent link: https://www.econbiz.de/10011684838
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The interplay between brand relationship norms and ease of sharing on electronic word-of-mouth and willingness to pay
You, Ya; He, Yi; Chen, Qimei; Hu, Miao - In: Information & management : the internat. journal of … 58 (2021) 2, pp. 1-16
Persistent link: https://www.econbiz.de/10012494897
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You are charging your friend a fee? : the influence of brand relationship norms on consumer judgments
Martin, Brett - In: Journal of strategic marketing 26 (2018) 5, pp. 417-426
Persistent link: https://www.econbiz.de/10011903373
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Can customer relationships backfire? : how relationship norms shape moral obligation in cancelation behavior
Shuqair, Saleh; Pinto, Diego Costa; Cruz-Jesus, Frederico; … - In: Journal of business research : JBR 151 (2022), pp. 463-472
Persistent link: https://www.econbiz.de/10013459867
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Social influence and customer referral value
Xevelonakis, Evangelos - In: Athens journal of business & economics : AJBE 2 (2016) 1, pp. 7-15
Persistent link: https://www.econbiz.de/10011565130
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Consumers' value co-creation in sharing economy : the role of social support, consumers' ethical perceptions and relationship quality
Nadeem, Waqar; Juntunen, Mari; Shirazi, Farid; Hajli, Nick - In: Technological forecasting & social change : an … 151 (2020), pp. 1-13
Persistent link: https://www.econbiz.de/10012229295
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Contagious effects of customer misbehavior in access-based services
Schaefers, Tobias; Wittkowski, Kristina; Benoit, Sabine; … - In: Journal of service research : JSR 19 (2016) 1, pp. 3-21
Persistent link: https://www.econbiz.de/10011433127
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Do socio-cultural factors affect the relationships between CSR and loyalty in retailing? : a three-country investigation
Diallo, Mbaye Fall; Lambey, Christine; Hasanzade, Vuesal; … - In: International journal of retail and distribution management 52 (2024) 1, pp. 1-18
Persistent link: https://www.econbiz.de/10014484196