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~subject:"Beziehungsmarketing"
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Beziehungsmarketing
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Consumer behaviour
78,799
Service quality
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Dienstleistungsqualität
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Persönlichkeitspsychologie
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7,621
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Social Web
4,961
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Emotion
4,671
Online-Marketing
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Internet marketing
4,469
Experiment
4,338
Einzelhandel
4,290
Brand
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Markenartikel
4,252
Retail trade
4,210
Electronic Commerce
3,881
E-commerce
3,767
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3,665
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Han, Heesup
47
Hollebeek, Linda D.
36
Mattila, Anna S.
33
Verhoef, Peter C.
29
Bruhn, Manfred
28
Prentice, Catherine
27
Gil Saura, Irene
25
Kumar, V.
25
Loureiro, Sandra Maria Correia
24
Huber, Frank
23
Klaus, Philipp
22
Rather, Raouf Ahmad
22
Bang, Nguyen
20
Hyun, Sunghyup Sean
18
Mittal, Vikas
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Usman, Osly
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Ahn, Jiseon
17
Gustafsson, Anders
17
So, Kevin Kam Fung
17
Wong, IpKin Anthony
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Evanschitzky, Heiner
16
Herrmann, Andreas
16
Khan, Imran
16
McColl-Kennedy, Janet R.
16
Balaji, M. S.
15
Bauer, Hans H.
15
Grewal, Dhruv
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Homburg, Christian
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Japutra, Arnold
15
Lemon, Katherine N.
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Quach, Sara
15
Rahman, Zillur
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Schramm-Klein, Hanna
15
Sesé, F. Javier
15
Sreejesh, S.
15
Swoboda, Bernhard
15
Tanford, Sarah
15
Walsh, Gianfranco
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Wangenheim, Florian von
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Aksoy, Lerzan
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European Health Care Conference <2, 2011, Hamburg>
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A. C. Nielsen Company <Northbrook, Ill.>
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AMA Summer Academic Conference <2021, Online>
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AMA Summer Academic Conference <2023, San Francisco, Calif.>
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AMA Summer Academic Conference: Bridging Gaps Marketing in an Age of Disruption <2020, Online>
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AMA Winter Academic Conference <2020, San Diego, Calif.>
1
AMA Winter Academic Conference <2024, Online>
1
AMA Winter Academic Conference <2024, Saint Pete Beach, Fla.>
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Banking-Forum Liechtenstein <2, 2003, Vaduz>
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Bertelsmann Stiftung
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Christel DeHaan Tourism and Travel Research Institute <Nottingham>
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Edward Elgar Publishing
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European Marketing Academy
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Haufe-Lexware GmbH & Co. KG
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Institut für Markt- und Distributionsforschung <Köln>
1
Intergovernmental Maritime Consultative Organization
1
International Conference on Services Management <North Cyprus)>
1
Kanada / Department of Industry, Trade and Commerce
1
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Journal of retailing and consumer services
495
Journal of business research : JBR
399
International journal of hospitality management
209
The journal of services marketing
157
The service industries journal
108
The journal of product & brand management
97
Journal of hospitality marketing & management
92
International journal of contemporary hospitality management
89
Journal of the Academy of Marketing Science
87
Journal of travel and tourism marketing
85
The journal of brand management : an international journal
84
Cogent business & management
81
Psychology & marketing
80
Asia Pacific journal of marketing and logistics
77
Industrial marketing management : the international journal for industrial and high-tech firms
77
Journal of strategic marketing
77
Journal of service management
74
Journal of retailing
70
Journal of service research : JSR
69
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
67
Service business
65
Services marketing quarterly
65
Tourism management : research, policies, practice
65
European journal of marketing : EJM
61
Journal of marketing
60
Marketing intelligence & planning
58
The international review of retail, distribution and consumer research
57
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
55
International journal of retail & distribution management
52
SpringerLink / Bücher
51
The international journal of bank marketing : IJBM
49
Journal of interactive marketing : a quarterly publication from the Direct Marketing Educational Foundation
47
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
46
International journal of internet marketing and advertising : IJIMA
45
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
45
International journal of electronic customer relationship management : IJECRM
44
International journal of retail and distribution management
44
Journal of service research
44
International journal of electronic marketing and retailing : IJEMR
39
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
39
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ECONIS (ZBW)
10,642
EconStor
10
OLC EcoSci
9
USB Cologne (EcoSocSci)
2
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1
Birds of a feather feel together : emotional ability similarity in consumer interactions
Kidwell, Blair
;
Lopez-Kidwell, Virginie
;
Blocker, …
- In:
Journal of consumer research : JCR ; an …
47
(
2020
)
2
,
pp. 215-236
Persistent link: https://www.econbiz.de/10012315478
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2
The impact of consumer personality and social network position on brand community engagement
Akdevelioglu, Duygu
;
Kara, Selcan
;
Perotti, Victor
- In:
The journal of brand management : an international journal
31
(
2024
)
3
,
pp. 235-250
Persistent link: https://www.econbiz.de/10014583569
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3
Engaging and retaining customers with AI and employee service
Prentice, Catherine
;
Nguyen Tuyet-Mai
- In:
Journal of retailing and consumer services
56
(
2020
),
pp. 1-13
Persistent link: https://www.econbiz.de/10012390002
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4
The role of memorable experience and emotional
intelligence
in senior customer loyalty to geriatric hotels
Prentice, Catherine
;
Dominique-Ferreira, Sergio
; …
- In:
Journal of retailing and consumer services
64
(
2022
),
pp. 1-9
Persistent link: https://www.econbiz.de/10013209511
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5
Exploration of quality dimensions that influence customer perceptions of service performance : insights from higher education
Kwarteng, Albert Justice
- In:
International journal of quality and innovation : IJQI
5
(
2020
)
1
,
pp. 76-100
Persistent link: https://www.econbiz.de/10012521544
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6
Thai information technology customer loyalty perceptions : a structural equation model
Pongcharnchavalit, Surachet
;
Fongsuwan, Wanno
- In:
Research journal of business management
9
(
2015
)
1
,
pp. 188-202
Persistent link: https://www.econbiz.de/10011413721
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7
Determining optimum customer participation level in services: perceptual biases and congruence
Ozkul, Ahmet Semih
;
Damali, Uzay
;
Nandialath, Anup Menon
; …
- In:
International journal of productivity and quality …
30
(
2020
)
3
,
pp. 323-342
Persistent link: https://www.econbiz.de/10012256629
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8
Customer and employee perceptual congruence in service co-production
Ozkul, Ahmet Semih
;
Damali, Uzay
;
Nandialath, Anup Menon
; …
- In:
Quality management journal : QMJ
26
(
2019
)
1
,
pp. 2-17
Persistent link: https://www.econbiz.de/10012309510
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9
Impact of internal marketing on the customer perceptions in SMEs
Demir, Ahmet
- In:
International journal of services and operations …
42
(
2022
)
3
,
pp. 379-396
Persistent link: https://www.econbiz.de/10013367345
Saved in:
10
(I’m) happy to help (you) : the impact of personal pronoun use in customer-firm interactions
Packard, Grant
;
Moore, Sarah G.
;
McFerran, Brent
- In:
Journal of marketing research : JMR
55
(
2018
)
4
,
pp. 541-555
Persistent link: https://www.econbiz.de/10011912731
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