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Customer satisfaction as a mediator variable between service quality and customer loyalty for a bank in Indonesia
Bahri, Syamsul; Dalimunthe, Ritha Fatimah; Ginting, Paham; … - In: Expert journal of marketing 5 (2017) 2, pp. 44-52
This study aims to analyze the effect of service quality toward satisfaction and customer loyalty for PT. BNI (Persero …) Tbk, Aceh Province. The article also analyses customer satisfaction as a mediator variable between service quality and … that service quality has a significant and positive effect toward satisfaction and customer loyalty for PT. BNI (Persero …
Persistent link: https://www.econbiz.de/10011764075
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Influence of psycho-demographic variables of customers on their expectations and satisfaction towards retail store image attributes
Anuradha, A. - In: International journal of business innovation and research 14 (2017) 4, pp. 439-459
Persistent link: https://www.econbiz.de/10011863338
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Customer loyalty in the ADSL services market in Spain : background and moderating effects
Miranda, F. Javier; Rubio, Sergio; Chamorro, Antonio - In: Services marketing quarterly 35 (2014) 1, pp. 19-36
Persistent link: https://www.econbiz.de/10010346098
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Tourist loyalty and urban e-services : a comparison of behavioural impacts in Leipzig and Amsterdam
Romão, João; Leeuwen, Eveline S. van; Neuts, Bart; … - 2013
Persistent link: https://www.econbiz.de/10010245523
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Factors that influence consumer loyalty of services acquired via the internet in Mexico
Juárez-Lóopez, Berenice; Ruiz-Santoyo, Grace Aileen - In: Journal of electronic commerce in organizations : the … 17 (2019) 4, pp. 16-29
Persistent link: https://www.econbiz.de/10012133069
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Service quality versus service experience : an empirical examination of the consequential effects in B2B services
Roy, Subhadip; Sreejesh, S.; Bhatia, Sandhya - In: Industrial marketing management : the international … 82 (2019), pp. 52-69
Persistent link: https://www.econbiz.de/10012127978
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The association of quality, risk, sacrifice, satisfaction, and loyalty at the destination level : a structural model
Hossain, Md Enayet; Quaddus, Mohammed; Shanka, Tekle - In: Tourism analysis : an interdisciplinary tourism & … 20 (2015) 4, pp. 381-397
Persistent link: https://www.econbiz.de/10011389282
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Modelling satisfaction-commitment relationship in developing country context
Fatima, Johra Kayeser; Razzaque, Mohammad A.; Di … - In: International journal of quality & reliability management 33 (2016) 7, pp. 985-1001
Persistent link: https://www.econbiz.de/10011604036
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A risk worth taking : perceived risk as moderator of satisfaction, loyalty, and willingness-to-pay premium price
Casidy, Riza; Wymer, Walter - In: Journal of retailing and consumer services 32 (2016), pp. 189-197
Persistent link: https://www.econbiz.de/10011556648
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Roles of trust on rapport and satisfaction in services
Fatima, Johra Kayeser; Razzaque, Mohammed Abdur - In: Asia Pacific journal of marketing and logistics 26 (2014) 6, pp. 566-578
Persistent link: https://www.econbiz.de/10010495841